Note: The job is a remote job and is open to candidates in USA. The client is a leading financial services provider seeking a Product Manager to oversee its Card Delivery Services platform. The role focuses on operational excellence, platform stability, customer experience, risk and compliance management, migration to the Graffiti 2.0 platform, and operational readiness for platform sunset activities.
Responsibilities
- Lead the Card Delivery Services (CDS) platform, driving operational efficiency, platform stability, and service excellence
- Oversee daily platform operations, including Run the Engine (RTE) and Run the Business (RTB) activities
- Support the issuance and delivery of millions of physical credit cards annually
- Monitor platform health and ensure adherence to operational standards
- Drive improvements in service quality, customer experience, and operational performance
- Partner with stakeholders to support company and program objectives
- Manage risk, compliance, and vulnerability remediation efforts
- Collaborate with the Graffiti Platform team to define and execute the migration strategy for CDS business-as-usual traffic to the Graffiti 2.0 platform
- Lead operational readiness and transition planning activities for the CDS platform sunset initiative
- Coordinate across business, technology, and operations teams to ensure successful delivery of key initiatives
Skills
- Experience in Product Management, Platform Management, or Operations Management
- Strong understanding of operational excellence and platform support functions
- Experience managing complex business or technology initiatives
- Ability to drive strategic planning, process improvements, and execution activities
- Experience working with cross-functional business and technical teams
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to balance multiple priorities in a fast-paced environment
- Experience with risk management, operational controls, and platform governance
- Strong leadership and stakeholder management skills
- Results-oriented with a focus on operational excellence
- Ability to drive alignment across diverse teams
- Strong organizational and prioritization skills
- Strategic thinker with excellent execution capabilities
- Proactive problem-solver with attention to detail
- Customer-focused mindset
- Experience within financial services, banking, or credit card operations
- Familiarity with large-scale platform migrations and transition planning
- Experience supporting customer-facing operational platforms
- Knowledge of platform lifecycle management and end-of-life planning
- Experience managing business-as-usual operations in highly regulated environments
- Location: Chicago, IL
- Remote Consideration: Candidates outside the Chicago area may be considered for 100% remote work while maintaining standard Eastern Time business hours
- Preferred Schedule: Hybrid, onsite three days per week
Benefits
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
- Hybrid, onsite three days per week
- Candidates outside the Chicago area may be considered for 100% remote work while maintaining standard Eastern Time business hours
Company Overview
Company H1B Sponsorship