Note: The job is a remote job and is open to candidates in USA. Cloud Coach is a Salesforce-native Professional Services Automation platform for teams that deliver onboarding, projects, and ongoing services. The Product Manager owns product direction, problem definition, roadmap prioritization, customer discovery, AI-powered product strategy, release execution, and leadership of the Requirements Engineering team.
Responsibilities
- Problem definition and product direction. The problems worth solving, the outcomes that count, the success criteria. Your Requirements Engineers produce the engineerable requirements; you make sure they are aimed at the right problem, and you validate after launch that it shipped solved
- The Requirements Engineering team. Requirements Engineers report to you — hiring, coaching, career development, and allocation across the roadmap. You define what "engineerable" means and hold that bar in review. The team is distributed across the US and Germany
- The roadmap and the release date. Own the roadmap within the Now / Next / Later framework. Weigh bugs, feature requests, customer feedback, usage data, and competitive signal into one defensible order. Own the release date and keep the roadmap view accurate
- Customer discovery. Run an average of two customer conversations per week, with pre-call research and post-call synthesis. Separate one-off requests from systemic signal, and turn recurring Customer Success and Support patterns into roadmap input
- AI and agentic product direction. Shape what AI-powered features should do — customer problem, intended behavior, guardrails, success criteria. Validate trust, accuracy, and workflow fit with customers before launch
- Release execution. Be the product voice in daily Prod/Dev standup and on in-flight scope decisions. Partner with Product Enablement on release readiness, give Sales and Customer Success the demo flows and edge-case context they need, and own post-release monitoring for adoption and regressions
- Internal product expertise. First call across the company on how a feature works and what the intent was. Coordinate hot-account severity responses with Support
Skills
- Senior track record in B2B SaaS product management — direction, prioritization, and delivery owned from problem definition through launch. Depth and judgment matter more than years
- Experience leading people or a specialist function, where your job was raising other people's output rather than producing all of it yourself
- Prototypes at every level, and the judgment to know when to hand off. A UI sketch, a rough requirements draft, a positioning angle — never the finished artifact. You make an idea real enough to decide on, then pass it to the specialist at the right moment
- Proven customer discovery — interviews, qualitative synthesis, and decisions you can defend
- Operational fluency with AI tools (Claude, ChatGPT, retrieval and prototyping workflows) and a point of view on how AI is changing the product management craft
- Based in the US Eastern time zone, with reliable afternoon overlap with colleagues in Germany
- Salesforce ecosystem experience — ISV, AppExchange, or a Salesforce-native product team. Strongly preferred
- Background in PSA, professional services operations, project management software, or Customer Success platforms
- Experience shipping AI-powered or agentic features end to end
- Experience working alongside a requirements engineering, business analysis, or technical product specialist function
Benefits
- Medical, Dental, and Vision Benefits
- Monthly Health and Wellness Stipend
- Flexible PTO
- Hybrid work environment with the ability to work on-site in Fort Collins, Colorado, or fully remote in the EST time zone
- 401(k) matching up to $3,500 annually
Company Overview
Company H1B Sponsorship