Note: The job is a remote job and is open to candidates in USA. KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Product Install Engineer role involves the installation of new tools at customer sites, troubleshooting technical equipment problems, and preparing field service reports while ensuring all procedures are followed for successful installations.
Responsibilities
- Installation of new tools at customer sites. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation
- Troubleshooting and repairs of moderate system level problems are based on the IE2's technical knowledge, education and training. IE2 seeks help from senior Engineers and Management when problems occur that may exceed knowledge, education and training
- Prepares field service reports and daily passdowns on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report
- Obtains all necessary international travel documents and manages their personal lives to be ready to travel for extended periods
- Manages personal finances to prevent disruption to scheduled activities - even when traveling for extended periods
- Travels domestically and internationally by commercial transportation to customer sites
- Works with Senior Engineers, TSE, or Managers to formulate and carry out POAs
Skills
- Analytical skills
- Mechanical aptitude
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
- Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment
- Basic automation functionality on assigned equipment set
- Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures and the application of diagnostic techniques and practical application of service aids
- Competent with the MS Office suite of applications
- Attain and maintain Installation Certification Level 3 - Proficiency in complete product installation and system level repair of a product within a family is required
- Semiconductor industry process knowledge, required to take the KT class for Introduction to semiconductor processes
- Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since Installation cycle times are committed to customers and may impact customer production
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
Benefits
- Medical
- Dental
- Vision
- Life
- Other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
Company Overview
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