Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare company supporting specialty pharmaceutical distribution and related services. The Product Experience Design Lead will define and implement analytics experiences across digital products, translating clinical, financial, and operational data into intuitive dashboards, decision-support tools, and workflows while leading research, design, and cross-functional collaboration.
Responsibilities
- Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design
- Guide product teams to deeply understand customer/user behavior, pain points, and needs
- Articulate experience challenges and opportunities for your product and in healthcare more broadly
- Relentlessly consider the whole system and each detail from the user’s perspective
- Prioritize what adds the most value for our users/customers and our business
- Clearly identify and test your hypotheses and assumptions
- Determine both quantitative and qualitative insights, synthesize complex data sets and business requirements, and translate them into actionable design solutions
- Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding and validation
- Explain your (and your team’s) design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences
- Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage
- Provide thought leadership and creative direction to designers and researchers
- Build and nurture relationships with cross-functional leaders, their teams, and business stakeholders
- Translate complex business problems and analytical requirements into user-centered experiences that enable data-driven decision-making
- Partner with product managers, business leaders, and subject matter experts to transform clinical, financial, and operational data into intuitive decision-support experiences
- Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration
Skills
- A clear grasp of experience design best practices for digital and real-world touchpoints
- IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools
- Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing
- Exceptional visual, verbal, and written communication skills in service of impactful storytelling
- Comfort leading and designing within a modern product/service design lifecycle
- Ability to guide team members and stakeholders through a design thinking mindset
- Strong analytical aptitude with the ability to understand business processes, data relationships, and customer workflows, then translate those insights into meaningful user experiences and product solutions
- 3+ years designing in healthcare for relevant segments — e.g. consumer, pharmacy, health plans, etc
- Well-versed in the strategy, operations, and technology powering the healthcare business
- Experience designing modern data visualizations to tell the right story to the right audience
- Experience designing analytics products, decision-support systems, dashboards, and data visualization experiences that help users make complex business decisions
- Experience working with clinical, financial, operational, or healthcare data domains
- 7-10 years' experience designing digital products and/or services utilizing a human-centered approach, preferred
- BS/MS degree in human factors, design, psychology, sociology, or relevant experience, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
- Bonus eligible
Company Overview