Note: The job is a remote job and is open to candidates in USA. Whatnot is the largest live shopping platform in North America and Europe, and they are seeking a Product Designer to join their Payments team. The role focuses on designing seamless payment experiences for live commerce, ensuring a balance of speed, trust, and operational correctness.
Responsibilities
- Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile
- Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences
- Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution
- Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems
- Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces
- Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence
- Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns
- Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments
Skills
- 5+ years of experience in Product Design with a strong portfolio of shipped work
- Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
- Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
- Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces
- Experience in e-commerce, marketplace platforms, or supply chain management is a plus
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave + 16 weeks of paid parental leave + one month gradual return to work \•company leave allowances run concurrently with country leave requirements which take precedence.
Company Overview