Note: The job is a remote job and is open to candidates in USA. Tyler Technologies is seeking a Product Analyst to guide the evolution of its payroll solution for K-12 school districts. The role identifies customer needs and product opportunities, defines requirements, and partners with Engineering and Customer Success to deliver accurate, compliant payroll features.
Responsibilities
- Understand customer payroll processes, such as pay cycles, contract and supplemental pay, deductions, benefits, leave accruals and year-end processing, and the operational problems customers run into
- Take part in Joint Application Design (JAD) sessions when payroll product expertise is needed
- Analyze customer pain points and find opportunities to improve payroll accuracy, efficiency and compliance
- Recommend solutions that use existing platform capabilities whenever possible
- Find feature gaps and define new product enhancements
- Monitor changes to federal and state payroll regulations, tax requirements and retirement system reporting, and turn them into product requirements
- Balance customer-specific requests with long-term product strategy
- Partner with Product Leadership to prioritize roadmap initiatives
- Create and manage Jira stories and epics for the payroll product
- Write clear functional requirements and acceptance criteria, including payroll calculations, business rules and edge cases
- Define workflows, user experiences and business rules across payroll and related HR and finance modules
- Collaborate with UX and Engineering on solution design
- Review Business Requirement Documents (BRDs) and proposed workflows
- Make sure solutions fit the platform architecture, integrate cleanly with the broader ERP (general ledger, HR, position control, benefits), and scale over the long term
- Partner closely with Customer Success throughout client implementations and payroll conversions
- Advise on payroll capabilities and best practices
- Support workflow discussions and solution design
- Work closely with Engineering during development and implementation
- Clarify requirements and answer functional payroll questions throughout the development lifecycle
- Take part in sprint planning, backlog refinement and feature reviews
- Own payroll features from concept through release
- Validate completed features before release, including payroll calculation accuracy and regulatory compliance
- Perform functional testing alongside Engineering and QA, including parallel payroll scenarios
- Make sure delivered functionality meets customer, business and compliance requirements
- Communicate feature readiness, timelines and release updates to Customer Success, with attention to year-end and regulatory deadlines
- Act as the payroll subject matter expert in strategic customer discussions
- Help evaluate implementation approaches
- Turn customer feedback into actionable product improvements
- Support complex client implementations that need payroll product expertise
- Monitor customer feedback, support trends and adoption
- Find opportunities to improve usability, workflows and automation in payroll processing
- Recommend enhancements that increase scalability and reduce implementation and support effort
- Contribute to the long-term product vision and roadmap
Skills
- 4+ years of Product Management or Product Owner experience within enterprise software, SaaS preferred
- 3+ years of hands-on payroll experience, either as a payroll practitioner or working on payroll software
- Strong working knowledge of U.S. payroll, including federal and state tax withholding, garnishments, deductions, benefits, and year-end processing (W-2, 941)
- Experience gathering business requirements and turning them into product features
- Experience writing user stories, epics and acceptance criteria
- Strong understanding of Agile methods
- Experience working with Engineering teams throughout the software development lifecycle
- Excellent analytical and problem-solving skills, with close attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple initiatives at the same time
- Experience using Jira and Confluence
- Experience with ERP systems, especially payroll within an integrated HR and finance suite
- Experience with K-12 or public sector payroll, such as contract pay spread over 10 or 12 months, substitute and supplemental pay, and state teacher retirement system reporting
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC)
- Experience supporting customer implementations or payroll conversions
- Basic understanding of APIs, integrations and data mapping
- Familiarity with ACA reporting and time and attendance integrations
- Familiarity with Section 508 compliance
Benefits
- Remote within the U.S.
Company Overview
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