Note: The job is a remote job and is open to candidates in USA. Delta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their families. The Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities, monitoring projects, and participating in cross-functional teams to enhance provider onboarding and experience.
Responsibilities
- Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs
- Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status
- Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities
- Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders
- Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives
- Responsible for building and maintaining a strong knowledge base in assigned areas of expertise
- Lends technical and functional systems-specific knowledge throughout the end to end process
- Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements
Skills
- 2 or more years of experience in process improvement initiatives w/ bachelor's degree
- Strong analytical skills and can perform extensive data and root cause analysis
- Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration)
- Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration
- Ability to develop, implement, and maintain analytical tools and models
- High level of knowledge of contract/policy processing concepts, policies, guidelines and systems
- Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology
- Ability to effectively adapt to change and is comfortable handling risk and uncertainty
- High level understanding of process flows and can identify roadblocks and devise solutions to improve processes
- PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills
- Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations
- Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team
- Experience in PEGA and project / product management
- Smartsheet certification
- Six Sigma Green Belt Certification
Benefits
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Company Overview