Note: The job is a remote job and is open to candidates in USA. AMG & Associates Inc. is seeking a Process Consultant on a full-time contract basis to evaluate business processes and improve operational efficiency, quality, productivity, and business performance. The role involves assessing workflows, developing process solutions, collaborating with cross-functional stakeholders, supporting implementation and change management, and monitoring improvement outcomes.
Responsibilities
- Analyze existing business processes, workflows, procedures, and operating models to identify inefficiencies and improvement opportunities
- Conduct process assessments, interviews, workshops, and stakeholder discussions to understand business requirements and operational challenges
- Document current-state and future-state processes using process maps, flowcharts, workflow diagrams, and other appropriate methodologies
- Identify process bottlenecks, redundancies, control gaps, unnecessary costs, and opportunities for automation
- Develop recommendations and improvement strategies aligned with organizational objectives and business priorities
- Collaborate with business leaders, operational teams, technology groups, and subject-matter experts to design effective process solutions
- Develop and maintain standard operating procedures, process documentation, guidelines, and workflow specifications
- Support business process redesign, optimization, standardization, and transformation initiatives
- Evaluate the impact of proposed process changes on people, systems, controls, costs, and operational performance
- Establish process performance metrics, key performance indicators, and reporting mechanisms to measure improvement
- Analyze operational data and performance trends to identify root causes and support evidence-based recommendations
- Facilitate process improvement workshops, working sessions, stakeholder meetings, and requirements-gathering activities
- Support change management activities associated with new processes, systems, policies, and operating procedures
- Assist with the implementation and adoption of approved process improvements
- Monitor process performance after implementation and recommend additional improvements when necessary
- Identify opportunities to leverage technology, workflow automation, and digital tools to improve operational efficiency
- Ensure redesigned processes align with applicable policies, internal controls, regulatory requirements, and organizational standards
- Prepare presentations, reports, business cases, process assessments, and executive-level recommendations
- Manage multiple consulting assignments and improvement initiatives while maintaining project schedules and deliverable quality
- Stay informed about process improvement methodologies, business transformation practices, automation technologies, and industry trends
Skills
- 3+ years of experience in process consulting, business analysis, operations, process improvement, management consulting, or a related discipline
- Strong understanding of business process analysis, workflow design, process optimization, and operational improvement
- Experience developing process maps, workflow diagrams, standard operating procedures, and process documentation
- Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions
- Experience gathering business requirements and translating them into actionable process recommendations
- Excellent written and verbal communication skills
- Strong stakeholder management and facilitation abilities
- Ability to work effectively with cross-functional teams and stakeholders at different organizational levels
- Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines
- Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Visio or comparable process-mapping tools
- Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, Information Systems, or a related field preferred
- Familiarity with process improvement methodologies such as Lean, Six Sigma, Kaizen, BPM, or continuous improvement is a plus
- Experience with workflow automation, ERP systems, CRM platforms, business intelligence tools, or process-management software is an advantage
- Relevant certifications such as Lean Six Sigma, Business Process Management, CBAP, PMP, or comparable credentials are preferred
Benefits
- Remote or hybrid, depending on organizational and project requirements.
- Opportunities for process improvement training, professional development, industry workshops, certification support, and continued learning.
- Opportunity to work with cross-functional teams and contribute to business transformation, operational improvement, and organizational efficiency initiatives.
- Potential to lead larger process improvement initiatives, support enterprise transformation programs, and progress toward senior consulting, business transformation, or process leadership responsibilities.
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