Note: The job is a remote job and is open to candidates in USA. The Tutorverse provides individualized educational support through private tutoring, small-group classes, and learning content for students preparing for high-stakes exams. The Private Tutoring Operations Coordinator manages the logistics of one-on-one tutoring programs, including student-tutor matching, scheduling, client communication, tutor onboarding, program monitoring, and workflow improvement.
Responsibilities
- Scheduling lessons, matching students with tutors, and tracking progress against expectations
- Identifying gaps in tutor capacity (skills or availability), and resolving them quickly
- Recruiting, onboarding, placing, and evaluating freelance and full-time instructors
- Communicating directly with families to answer questions, manage expectations, and ensure a high-quality experience
- Coordinating with internal staff to keep business processes running smoothly - and improving them when they don’t
Skills
- A bachelor's degree from an accredited college
- At least 2 years of experience coordinating teams and managing multi-step workflows
- At least 2 years of experience improving administrative or operational processes
- At least 2 years in a client-facing or customer service role - ideally in education or a related field
- Strong written and verbal communication skills (you'll be writing emails to parents and speaking to them on the phone most days)
- A track record of solving problems independently and following through to resolution
- A degree in business administration
- Experience coordinating one-on-one service programs (e.g., tutoring, mentoring, advising)
- Familiarity with NYC's public and private school systems
- Some experience with CRM technologies
- Comfort working with spreadsheets and documents in MS Excel and Word
Benefits
- Eligibility for performance-based bonuses aligned to key performance metrics
- 401K participation with a 3% company contribution and a profit-sharing plan
- Medical, dental, and vision benefits from leading healthcare insurers, including BlueCross/BlueShield and Kaiser Permanente
- FSA or HSA coverage options
- Ongoing professional development and training
- Paid time off starting at 2 weeks annually, in addition to holidays
- Additional time off as you grow with the company
Company Overview