Note: The job is a remote job and is open to candidates in USA. Bluesight is hiring a Privacy Program Optimization Manager to improve engagement and realized value across its PrivacyPro customer portfolio. The role monitors account health, coordinates customer interventions and Professional Services support, and develops reporting and best practices to help health systems use PrivacyPro in their privacy and compliance workflows.
Responsibilities
- Portfolio & Cohort Management: Own engagement health across the full PrivacyPro customer base. Maintain a portfolio view of which accounts are actively working the product, which are drifting, and which need intervention, and make sure every at-risk account has a named owner and a plan
- Engagement Metrics & Reporting: Define and maintain the PrivacyPro engagement scorecard (e.g., case review activity, alert response and closure rates, active user trends, workflow adherence). Publish a recurring executive flash summarizing portfolio health, and send regular account-level updates to CSMs so nothing surprises them at renewal
- Proactive Account Intervention: For accounts missing the mark, run the play: diagnose the gap, re-engage the customer directly or deploy the right internal expert, and establish recurring touchpoints (monthly calls, best-practice reviews) until the account is back on track
- Professional Services Orchestration: Direct traffic for the privacy Professional Services team's flexible capacity. Proactively scope and assign timeboxed engagements (workflow reviews, case investigation support, privacy health checkups) against the accounts that need them most, alongside the existing CSM-initiated request channel
- CS & Sales Enablement: Arm CSMs and Account Managers with engagement and adoption context ahead of QBRs, EBRs, and renewal conversations. Flag accounts that are healthy enough for expansion conversations, and be honest about the ones that are not
- Best Practices & Thought Leadership: Develop and maintain the PrivacyPro Engagement Playbook covering cadences, intervention plays, and communication templates. Lead webinars and customer-facing content that raise the bar on privacy program maturity across the customer base
- Voice of the Customer: Represent privacy program challenges, workflow friction, and adoption gaps to Product and Engineering, particularly where they affect renewal or expansion risk
Skills
- Bachelor's degree in health information management, healthcare administration, compliance, or a related field
- 5+ years in healthcare privacy, compliance, or health information management within a hospital or health system
- Direct experience running, supporting, or auditing a healthcare privacy program, including access monitoring, breach investigation, and HIPAA compliance workflows
- Experience in customer engagement, account management, or implementation within healthcare or hospital systems
- Proven ability to build credible relationships with privacy officers, compliance leaders, and health information management teams while delivering measurable value
- Strong data analysis skills: comfortable defining metrics, reading engagement dashboards, and turning trends into intervention plans
- Excellent communication, presentation, and facilitation skills for both customer-facing and executive audiences
- Ability to manage a portfolio of accounts and competing priorities while maintaining high attention to detail
- CHPC, CHC, CIPP/US, or RHIA credentials strongly preferred
- Active involvement in privacy and compliance communities (e.g., AHIMA, HCCA) is a plus
- Familiarity with patient privacy monitoring technology, EHR audit logs and access controls, and HIPAA/HITECH regulatory requirements preferred
Benefits
- Remote work within the continental United States, with in-person meeting attendance required.
- Unlimited vacation days.
- Generous insurance coverage.
- 401(k) program with a company match.
- Fun, collaborative culture.
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