Note: The job is a remote job and is open to candidates in USA. OneTrust enables responsible use of data and AI through its AI-Ready Governance Platform. The company is seeking a Principal Technical Trainer and Content Developer to design, develop, and deliver scalable technical education for customers and partners, including live training, digital content, hands-on labs, assessments, and release-synchronous learning experiences.
Responsibilities
- Technical training facilitation (ILT/VILT)
- Full-course content development
- Release-synchronous updates and delta training
- Hands-on lab design for real-world workflows
- Microlearning and modular content creation
- Assessment development aligned to learner outcomes
- Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal
- AI-enabled content acceleration
- Operational execution within release timelines
- Deliver instructor-led and virtual instructor-led training for customers and partners
- Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application
- Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform
- Adapt delivery for technical, global, and mixed-experience audiences
- Support high-impact live training where instructor engagement drives differentiated value
- Design, build, and maintain full-course technical learning content across digital and live formats
- Convert product, SME, and release-driven inputs into scalable learning experiences
- Structure content using the standard: Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting
- Ensure a strong “show me how” approach with clear workflow-based instruction
- Create and maintain instructor materials, learner resources
- Develop modular, reusable content patterns to improve speed, consistency, and scalability
- Build release-synchronous and delta training that clearly communicates: what changed, why it matters, and how to apply it
- Design and maintain hands-on labs aligned to: Repetitive workflows; Common failure points; Real-world customer and partner scenarios
- Reinforce practical skill development during and after training
- Enable learner confidence and self-sufficiency through applied practice
- Create assessments aligned to course objectives and real-world application
- Develop scenario-based knowledge checks and applied learning activities
- Use learner feedback, delivery insights, and support trends to identify gaps and improve content
- Operate within a seasonal release cycle, including impact assessment and content updates
- Evaluate product changes and determine training impact across learning tracks
- Update training assets in alignment with release timelines and delivery needs
- Contribute to post-release measurement and continuous improvement
- Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment
- Translate complex functionality into clear, outcome-driven learning experiences
- Partner with education stakeholders to ensure consistency and quality across the portfolio
- Use AI tools to accelerate content development, including drafting modules, generating scenarios, and summarizing release changes
- Maintain high standards of quality, clarity, and consistency
- Manage work through structured processes, including writing clear requirements, tracking dependencies, and delivering on schedule
- Balance multiple concurrent priorities in a fast-paced, release-driven environment
Skills
- Bachelor's degree in Instructional Design, Education, or a related field
- 7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
- Proven experience delivering instructor-led training and building full-course learning content for external audiences
- Experience creating customer facing education (not internal-only training)
- Strong ability to translate complex product functionality into clear, actionable learning experiences
- Experience building hands-on labs and workflow-based training
- Experience developing assessments aligned to learning objectives and outcomes
- Strong project execution skills and ability to manage work across timelines and dependencies
- Excellent facilitation, communication, and stakeholder management skills
- Ability to operate in high-volume, release-driven environments
- Experience in SaaS customer or partner enablement
- Experience supporting certification programs and structured learning tracks
- Familiarity with agile and rapid content development methodologies
- Experience identifying microlearning opportunities from learner behavior and support insights
- Experience contributing to scalable, global education programs
- Experience mentoring others and influencing content quality and standards
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
Company Overview