Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, rapidly growing and seeking energetic experts to help achieve their mission. The Principal Technical Program Manager will lead the engineering programs responsible for building core Warehouse Management and Transportation Management Systems, ensuring software architecture reflects real-world operational execution and supports advanced logistics solutions.
Responsibilities
- Drive the end-to-end software development lifecycle (SDLC) for Stord’s core WMS and TMS
- Lead technical design and architectural discussions, ensuring that software development tightly aligns with physical operational realities and material flow constraints
- Ensure seamless data architecture as orders are generated through Stord's Order Management System (OMS) and routed into the WMS for execution
- Act as a strategic partner to operations leadership
- Spend time understanding the nuances of the warehouse floor to ensure our software architecture accurately reflects and enhances real-world execution, labor management, and physical routing
- Lead the software programs required to evolve our WMS capabilities into a fully functioning Warehouse Execution System (WES)
- Develop the software architecture required to support dynamic task interleaving, wave/waveless planning, and tighter orchestration between automation systems, warehouse management software, and human operators
- Ensure the software stack supports the advanced operational experiments evaluated in Stord Labs
- Translate physical operational requirements—such as multi-pass picking and dynamic slotting—into actionable software development sprints
- Go beyond initial lab integration by managing the rigorous testing of WMS/WES software updates in structured Alpha and Beta environments
- Oversee the transition of validated lab experiments into pilot deployments at live production facilities
- Lead cross-functional triage sessions during pilot testing to identify, troubleshoot, and fix software bugs or orchestration bottlenecks before general release
- Develop and enforce strict change management protocols
- Ensure local facility management teams are operationally ready before software changes are pushed beyond pilot deployments and scaled across the wider fulfillment network
Skills
- Bachelor's degree in Computer Science, Software Engineering, or Information Systems
- 12–15+ years of strategic engineering program management or software architecture experience building enterprise-grade supply chain systems from the ground up
- Deep understanding of modern software architecture, microservices, cloud infrastructure (AWS/GCP), and data schemas specific to WMS and TMS platforms
- Proven ability to translate complex operational processes into technical system designs
- Certified Scrum Master (CSM) or equivalent agile execution expertise, with a strong ability to manage cross-team software dependencies and release schedules
- Proven ability to define multi-year technical software roadmaps alongside operations executives
- Experience acting as the ultimate technical program authority on the development of complex WES logic or TMS optimization engines
- Deep expertise in designing highly scalable software systems capable of orchestrating complex routing between human labor and automation without latency or bottlenecks, even under synthetic peak order volumes
- Track record of elevating the technical rigor of the software engineering organization, leading complex architectural reviews, and mentoring senior software staff
- 25% travel required
- Prior experience in innovation labs, R&D environments, or advanced manufacturing/automation programs
- Familiarity with warehouse data ecosystems and system architectures (WMS, OMS, WES, WCS)
- Exposure to data science, simulation, or digital twin initiatives supporting operational optimization or AI-driven forecasting
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