Note: The job is a remote job and is open to candidates in USA. Omnissa is an AI-driven digital work platform that provides secure, flexible work-from-anywhere solutions. The Principal Technical Content Developer will lead content strategy, architecture, technical enablement, and authoritative guidance for Horizon and End User Computing products while mentoring peers and driving cross-functional initiatives. The role also advises product and engineering teams, supports complex customer situations, and represents Omnissa at industry events.
Responsibilities
- Serve as a widely recognized subject-matter expert across Horizon and related End User Computing / VDI technologies, providing technical guidance and mentoring to other content developers and cross-functional teams
- Lead the research, planning, and architecture of technical enablement content for complex product areas, suites, or end-to-end solutions, and drive content architecture and platform/tooling improvement projects
- Author and publish authoritative technical guidance to TechZone and other channels, combining deep product roadmap knowledge with emerging industry trends to define new customer use cases and supporting solutions architecture
- Lead cross-functional, cross-geo content initiatives—setting schedules, delegating tasks, and reporting progress to senior leadership
- Act as a trusted advisor to product management and engineering on strategic initiatives that influence the product roadmap, informed by customer and field input, market trends, and competitive knowledge
- Serve as an escalation point for the most critical and complex customer and partner situations, leading others through resolution
- Represent Omnissa as a sought-after speaker at customer-facing presentations and industry events, and mentor others through coaching and technical training
- Conduct competitive analysis of industry-wide documentation practices to continuously evolve Omnissa's content styles, standards, and best practices
Skills
- Technical Expertise: Widely recognized expertise in Omnissa Horizon and related End User Computing / VDI solutions (e.g., Citrix, Azure Virtual Desktop), with in-depth knowledge of multiple related products, hypervisor and cloud infrastructure platforms, and Windows/Linux operating systems. In-depth knowledge of IT domains beyond core Omnissa products is expected
- Solutions Architecture: Proven ability to architect complete, complex end-to-end solutions and to influence product roadmap, design, and implementation based on customer, field, and competitive input
- Analytical Skills: Superior analytical and problem-solving skills, with the ability to independently learn new technologies, test products hands-on, and translate deep technical understanding into clear guidance for others
- Communication Skills: Superior verbal and written communication skills; a respected evangelist capable of articulating company and product strategy and value; sought-after speaker at industry and customer events
- Leadership & Mentorship: Demonstrated ability to lead cross-functional, cross-geo projects and to mentor others both technically and professionally, setting the example for the team
- Customer-Focused: Trusted advisor to customers and partners on IT infrastructure beyond point products and solutions, with a track record of resolving the most critical and complex customer situations
- Experience: 10+ years of relevant experience in VDI solutions, product management, or technical marketing in the end user computing software industry
- USA or Atlanta, GA
- Willingness and ability to travel occasionally, including international travel as needed
- Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience
- This job requisition is not eligible for employment-based immigration sponsorship by Omnissa
- Bachelor's Degree preferred
Benefits
- Participation in a corporate bonus program
- Employee ownership
- Health insurance
- 401k with matching contributions
- Disability insurance
- Paid-time off
- Growth opportunities
Company Overview