Note: The job is a remote job and is open to candidates in USA. MoeGo is a vertical AI and SaaS platform powering the pet care industry. The Principal Product Manager will lead the customer-facing product portfolio across AI Growth Operator, Boarding & Daycare, Grooming & Mobile Grooming, and Fintech, while coaching PMs and driving customer adoption, business outcomes, and sustainable growth.
Responsibilities
- Understand the Business and Own the Outcomes
- Understand multi-location pet care operations inside out—from demand generation and booking through staffing, capacity, service delivery, payments, retention, and HQ governance
- Own product-side outcomes across adoption, customer satisfaction, revenue, retention, margin, reliability, and long-term product advantage
- Stay with the problem until the intended customer and business result is achieved—not merely until a feature launches
- Build MoeGo’s Pet Care AI Agents
- Lead the AI Growth Operator PM in building agents that generate demand, convert inquiries, increase ticket size, and drive retention and reactivation
- Build AI around real operating workflows and measurable outcomes—not standalone chatbots or superficial AI features
- Personally go deep on the highest-stakes AI workflows, especially where trust, customer experience, or revenue is at risk
- Lead the Team—and Step In When It Matters
- Lead and coach PMs across AI, Boarding & Daycare, Grooming, and Fintech
- Establish clear priorities, decision frameworks, quality standards, and accountability across the portfolio
- Lead teams to translate goals and strategy into execution through a disciplined plan–execute–learn–improve cycle, achieving strong business outcomes
- When a critical initiative lacks clarity or momentum, step directly into customer discovery, product definition, execution, or cross-functional problem-solving
- Remove blockers, make difficult tradeoffs, and drive teams through adoption and results rather than stopping at alignment
Skills
- A proven builder, not only a strategist: you have personally taken difficult products from ambiguous problems through launch, adoption, and measurable business results
- A track record of owning multiple complex B2B or vertical SaaS products and leading strong PMs while remaining close to customers and execution
- Think systematically, execute with excellence. Demonstrate strong systematic thinking and first-principles thinking, while also driving focused execution to ensure strategic priorities are successfully delivered
- Deep understanding of multi-location brick-and-mortar operations; pet care is ideal, while hospitality, beauty and wellness, healthcare, restaurant, retail, or field services are highly relevant
- Meaningful experience shipping AI products into real workflows, with demonstrated adoption, trust, and commercial outcomes
- Strong commercial judgment across customer value, monetization, revenue, margin, operational burden, and market opportunity
- The ability to move comfortably from portfolio-level decisions into a customer call, workflow diagram, PRD, product critique, metric investigation, or launch issue
- Experience working directly with a founder—able to turn broad direction into execution, challenge assumptions with evidence, and take full ownership once a decision is made
- High agency, urgency, product judgment, intellectual honesty, low ego, and extreme accountability for outcomes
Company Overview
Company H1B Sponsorship