Note: The job is a remote job and is open to candidates in USA. Fetch is a rewards platform that helps people earn value from everyday activities while connecting brands with consumers. Fetch is seeking a Principal Product Designer to shape the long-term experience direction across Home, Search, Navigation, and Earnings, leading strategy, systems thinking, hands-on design, experimentation, and cross-functional influence for a broad consumer product area.
Responsibilities
- Lead multi-quarter initiatives across packs: Home, Search, Navigation, and Earnings; ensuring they work together as one discovery and earning experience
- Set the architecture for the earning journey, including information hierarchy, navigation, the role of each surface, interaction principles, and quality standards
- Partner with Product and Engineering leaders to identify high-value opportunities and shape roadmap, priorities, investment decisions, and key trade-offs
- Create practical frameworks for balancing user value, business goals, technical constraints, personalization, experimentation, and customer trust
- Define how the team experiments with "what's next" earning opportunities, using rapid learning to improve comprehension, repeat engagement, and long-term retention
- Partner with Research to uncover unmet needs and untested earning opportunities, turning early signals into concepts worth building
- Raise the bar for usability, accessibility, interaction quality, visual craft, and design-system consistency across the product area
- Find recurring experience problems and turn them into reusable patterns, principles, and tools that improve quality and help teams move faster
- Communicate design strategy through both writing and conversation, distilling it into trade-offs leadership can act on and narratives that align Product and Engineering
- Raise the level of design critique and feedback across the team, mentoring other designers and helping them grow into stronger, more independent decision-makers
- Establish a shared earning and discovery architecture that helps teams make faster, more consistent product decisions
- Help set multi-quarter priorities that make earning easier to understand, more relevant, and more rewarding for Fetch users
- Improve consistency across Home, Search, Navigation, Earnings, and other surfaces through reusable patterns, principles, and design-system contributions
- Create an experimentation practice that increases learning speed without sacrificing clarity, choice, or customer trust
- Make the broader design team stronger through mentoring and scalable practices for critique, feedback, and decision-making
- Own the outcomes, driving measurable improvements in activation, engagement, repeat earning, retention, and customer confidence
Skills
- • 12+ years of product design experience
- • A track record of leading multi-quarter product initiatives across multiple teams, surfaces, or customer journeys
- • Experience owning measurable customer and business outcomes for a broad product area, not just producing strong artifacts or isolated features
- • Deep skill in information architecture, navigation, discovery, and systems thinking for complex consumer products
- • The ability to turn ambiguous customer, business, and technical problems into clear direction, testable hypotheses, and durable solutions
- • Experience influencing senior Product and Engineering leaders on strategy, roadmap choices, priorities, and trade-offs
- • A habit of partnering with Research to identify unmet needs and validate new directions before committing engineering investment
- • Evidence that you've established standards, patterns, frameworks, or ways of working that improved product quality and team effectiveness across a broad product area
- • Exceptional interaction and visual-design craft, including a high bar for usability, accessibility, and production quality
- • A history of mentoring experienced designers and raising the quality of team critique, feedback, and decision-making
- • Comfort moving across squads and teams with different norms and priorities, building trust quickly without needing formal authority
- • Comfort operating where the problem, process, and path to impact are still being defined
- • Experience designing consumer mobile products at a meaningful scale
- • Experience with rewards, loyalty, commerce, marketplaces, gaming, personalization, or repeat-engagement mechanics
- • Experience developing experimentation strategies with Analytics or Data Science partners
- • Experience partnering with content design, illustration, motion, or brand teams
- • Experience launching a zero-to-one product area or evolving a mature product's experience architecture
- • Experience designing AI-supported product experiences or using AI-enabled design workflows
Benefits
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
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