Note: The job is a remote job and is open to candidates in USA. Live Nation Entertainment, through its Ticketmaster NA division, operates large-scale live entertainment ticketing systems and services. The company is seeking a Principal Platform Engineer, AI & Automation to build scalable platform automation, reduce technical debt, and lead the adoption of AI-driven SRE and DevOps tools. The role also includes defining engineering standards, mentoring team members, and delivering training on modern AI tooling.
Responsibilities
- Write high-quality, maintainable code that accelerates platform automation and reduces tech debt across Global Host Platform systems
- Build the internal tools that keep our systems scalable and resilient at global scale — engineered to hold up under the peak load of high-demand onsales
- Use scripting (Python, Bash) and infrastructure-as-code (Terraform, Ansible) to simplify and standardize operational workflows
- Lead technical deep-dives to spot automation opportunities and tackle long-standing inefficiencies
- Drive adoption of AI developer tools — e.g. Claude Code, GitHub Copilot, Cursor, Amazon Q, and local models via Ollama — across the team
- Design and champion agentic AI workflows that plan, reason, and act — building frameworks for autonomous task execution and tool chaining, including via the Model Context Protocol (MCP)
- Define and evolve our internal patterns for LLM-backed development, spec-driven workflows, and AI-augmented refactoring — with attention to code quality, security, and human review
- Define and evangelize internal standards for platform automation, SRE practice, and code quality
- Mentor engineers and spread knowledge across the team, especially on getting real leverage from modern AI tooling
- Partner with reliability and platform engineers to deliver automation that sticks — measurable impact over buzzwords
- Lead in-person team trainings, gatherings, and hackathons on-site monthly, and travel quarterly
Skills
- 8+ years of hands-on software engineering experience; systems or backend engineering preferred
- Hands-on experience with AI developer tools (Claude Code, GitHub Copilot, Cursor, etc.), LLM-backed scripting, and agentic AI systems capable of planning, tool use, and autonomous task execution in engineering workflows
- Agentic AI in both our developer processes and our production services is a must — you build with it day-to-day and you run it where reliability actually counts
- Strong command of multiple scripting languages and infrastructure-as-code tooling
- Experience with automated VM deployments (VMware) and automated configuration management (Ansible)
- Containerizing software and tools (Docker, Podman) and deploying them in orchestrated environments (Kubernetes)
- Experience in SRE, DevOps, or platform engineering — or the curiosity and track record to ramp up fast
- A genuine drive to reduce tech debt, enable teammates, and automate the annoying stuff
- Ability to lead a team in blending software engineering best practices with fast-moving AI capabilities — and to keep that blend current as both continue to evolve
- A habit of keeping pace with a market that moves weekly, not yearly — and the instinct to lead and teach others so the whole team stays current, not just you
- Excellent communication and collaboration skills; you enjoy being a multiplier
- Work well across teams — you communicate clearly, share context, and collaborate effectively across disciplines to get things done
- Take ownership — you don't wait for permission to fix what's broken. You identify problems, propose solutions, and follow through
- Lead from the front – you research and adopt emerging AI quickly and voluntarily, balancing the drive to learn what's new with consistently delivering business value now
- Think in systems — you design for scale, reliability, and maintainability. You simplify where possible and automate where it counts
- Move with intent — you prioritize impact over perfection, ship iteratively, and measure results
- Push tooling forward — you adopt and advocate for tools that make engineering faster and smarter, especially AI-driven ones
- Raise the bar — you care about code quality, operational excellence, and leaving things better than you found them
- Lead in-person team trainings, gatherings, and hackathons on-site monthly, and travel quarterly
- Background in high-scale production systems (AWS, observability platforms, etc.)
- Experience building or operating MCP servers, or integrating AI agents with internal tooling
- Experience introducing new development practices or tooling into an existing engineering org
- Prior involvement in incident management, disaster recovery, or reliability strategy
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave
- Fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
Company Overview
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