Note: The job is a remote job and is open to candidates in USA. Mirantis is a Kubernetes-native AI infrastructure company that provides cloud-native infrastructure and platform solutions. The Principal OpenStack Engineer (Post-Sales) serves as a senior customer-facing technical partner for strategic accounts, owning technical relationships, driving product integration and adoption, leading technical alignment, and supporting issue resolution.
Responsibilities
- Own the technical relationship with a small number of strategic customers (typically 5–8), acting as their primary technical point of contact across MOSK, MKE, k0rdent, and the broader Mirantis portfolio
- Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each
- Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way
- Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance
- Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations
- Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements
- Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions
- Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale
- Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base
Skills
- 7+ years in a customer-facing technical role (Customer Engineer, Senior Consultant, Principal Support Engineer, SRE embedded with customers, or equivalent)
- Demonstrable track record of owning the technical relationship with large enterprise customers and driving expanded adoption of a platform product
- Expert-level Kubernetes operating knowledge — cluster lifecycle, networking, storage, security, multi-cluster patterns, and production troubleshooting
- Strong Linux systems and networking fundamentals
- Strong experience with OpenStack core services including Nova, Neutron, Cinder, Keystone, and Glance
- Hands-on knowledge of Neutron networking, including OVS and OVN, VLAN and VXLAN, and SDN concepts
- Experience with Cinder storage backends, including Ceph RBD and LVM
- Excellent written and spoken English; able to communicate credibly with both senior technical stakeholders and hands-on engineers
- Willingness to travel to customer sites as required (expected 20–30%)
- Hands-on experience with MKE, k0rdent, OpenStack, or comparable enterprise container and private-cloud platforms
- Familiarity with the cloud-native ecosystem: Helm, GitOps (Argo CD, Flux), observability stacks (Prometheus, Grafana, Loki), and service mesh
- Experience with infrastructure-as-code and configuration management (Terraform, Ansible, Cluster API)
- Exposure to enterprise security and compliance contexts (FedRAMP, PCI, regulated industries)
- Prior experience operating alongside channel and GSI partners on joint accounts
Benefits
- Remote work arrangement
- Professional development and training.
- Attend conferences and working groups.
- Customized workstation (macOS, Windows).
- A competitive compensation package with strong benefits plan and stock options.
Company Overview
Company H1B Sponsorship