Note: The job is a remote job and is open to candidates in USA. Gallagher is an organization that helps clients manage risk through consulting tools, data, analytics, and client-focused services. The Licensed Customer Service Representative will process inbound calls, provide accurate information, address customer service and billing inquiries, support retention and cross-selling efforts, and meet quality and performance standards.
Responsibilities
- Consistently maintain an above average on Quality Assurance monitoring scores
- Consistently meet or exceed all Customer Service individual and departmental performance metric standards
- Continuously improves key job competencies, product knowledge and attend continuous training classes
- Provide complete and accurate information to all member inquiries
- Effectively and efficiently utilize the technical resources available
- Meet departmental goals for cross sales, retention and service
Skills
- They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License
- Remote: $location area only
- Must have an active Illinois Life and Health License
- High school diploma or equivalent required
- Holds Active Illinois Health/Life license
- Minimum 1 year customer service work experience in an inbound/outbound call center environment
- Proficient PC skills (Word, Excel, Internet)
- Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
- Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
- Ability to grow within a goal oriented, heavily measured environment
- Ability to consistently meet the minimum established performance standards
- Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member's concerns
- Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
- Attention to Detail ensures accuracy and maintains strong quality control procedures
- Customer Service: must be able to provide exceptional customer service to members
- Computer Proficiency: must have strong PC and typing skills
- Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
- High Level of Self motivation and ability to succeed
- Time Management: Excellent punctuality a must
- Fully remote: Has a designated distract free area to perform remotely as if you were in an office
- Retention experience desired
- Background in insurance or health discount industry preferred but not necessary
- Spanish Bilingual a plus
Benefits
- Benefits Start day 1!
- Remote work in the Chicago Land area only
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship