Note: The job is a remote job and is open to candidates in USA. QVC Group is a live social shopping company seeking a Principal Engineer - IT Operations to transform how its technology platforms are understood, operated, and continuously improved. The role bridges engineering and operations by leading platform design, observability, event and service management, automation, reliability improvements, and technical mentoring.
Responsibilities
- Lead the design and evolution of modern IT Operations platforms, combining observability, event management, and service management into a cohesive ecosystem
- Define enterprise-wide patterns for tools such as Dynatrace, ServiceNow, and Stonebranch, ensuring consistent and value-driven adoption across teams
- Drive the integration of operational tooling to enable end-to-end visibility, correlation, and actionable insight across services and user journeys
- Embed observability and operational requirements into platform and application design, shifting operations left within the delivery lifecycle
- Act as the senior technical authority for operational platforms, leading complex investigations and driving root cause and systemic improvements
- Design and implement intelligent alerting and event management strategies to significantly reduce noise and improve signal quality
- Lead the evolution of incident, problem, and change practices through automation and effective use of ServiceNow workflows and integrations
- Champion automation and self-healing capabilities, reducing manual intervention and enabling proactive and predictive operations
- Collaborate across engineering, SRE, and operations teams to align on reliability targets, service health metrics, and operational standards
- Mentor engineers and operational teams, building capability in modern observability, reliability engineering, and operational excellence practices
Skills
- This role is **remote**; job seekers must reside in one of the following states to be considered: NJ, DE, PA
- This role may require you to be on site at our West Chester, PA as needed
- Relocation is not provided
- Bachelor's Degree in Computer Science or related field, or equivalent combination of education and experience
- 10+ years of IT experience, including 5+ years in operations or platform engineering with hands-on expertise in monitoring, application development, and performance tuning
- 10+ years of experience mentoring and coaching technical teams, including conflict resolution and collaboration
- 10+ years of experience presenting complex technical concepts to diverse audiences, both verbally and in writing
- 10+ years of experience in road mapping, blueprinting, and risk assessment, leveraging emerging technologies to deliver business value
- Technical certifications such as Applications Development, Network/Cisco, Linux, Windows, etc., preferred
Benefits
- This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA as needed.
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- In our US market, health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview
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