Note: The job is a remote job and is open to candidates in USA. Appian is a company that provides AI automation for mission-critical work, and they are seeking a Principal Technical Consultant to join their Customer Success team. In this role, you will engage with customers to develop software solutions, lead projects, and implement AI tools on the Appian platform.
Responsibilities
- Engaging with our customers post-sales to develop software solutions on the Appian platform
- Lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients
- Working within an agile environment to understand our client’s business processes and technical needs
- Launch new relational data models in production
- Developing APIs to integrate with multiple systems
- Partnering with Appian Architects and Technical Delivery Managers
- Leading/mentoring consultants through fast-paced software implementations
- Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models
- Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
- Drive adoption by empowering clients to become self-sufficient with building process applications on their own
Skills
- 7+ years of experience with hands-on software development or technical consulting
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
- Willingness to travel; 20% or less annually to support customer engagement
- Passion for mentoring/developing others and experience leading teams through post-sale software implementation
- Ability to work with clients to define business processes and gather functional and technical system requirements
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking 'why' and solving the right problems
- History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
- Basic understanding of object oriented programming
- Experience working with relational databases and database design/data modeling
- SQL skills (writing queries, joins, views, etc)
- Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
- Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
- Familiarity with Amazon Web Services (AWS)
- Familiarity with Artificial Intelligence (AI)
- Familiarity with Analytics
- Familiarity with Machine Learning
- Familiarity with Google Cloud
- Familiarity with Application Integration
- Familiarity with Database
- Familiarity with Developer Tools
- Familiarity with Management & Governance
- Familiarity with Elastic Containers
Benefits
- A 401(k) plan with company match
- Flexible time off
- Paid parental leave
- Medical, dental, and vision plans
- Life insurance
- Disability insurance
- Wellness programs
- Flexible spending accounts
- Health savings account contributions
- An employee referral bonus program
- Learning and development resources.
- Certain positions may be eligible for equity awards.
- Benefits may include health coverage
- Employee Assistance Program (EAP) with free mental health support
- Life and disability insurance
- An Employee Stock Purchase Program (ESPP)
- A retirement/pension plan
- Wellness dollars
- Tuition reimbursement
- Family-forming benefits
Company Overview
Company H1B Sponsorship