Note: The job is a remote job and is open to candidates in USA. Buildertrend is a residential construction management platform that helps contractors manage financials, schedules, workflows, and client relationships. The Principal Account Manager will serve as a trusted advisor to a portfolio of key accounts, driving customer satisfaction, retention, product adoption, and long-term success through strategic account management and cross-functional collaboration.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of 150–250 key accounts, owning each relationship to support satisfaction, retention and long-term success
- Support each customer’s first 90 days by joining the Onboarding Manager-led kickoff call and conducting 30, 60, and 90-day checkpoints to keep progress on track
- After onboarding, lead 1:1 training sessions to drive product adoption and conduct Quarterly Business Reviews throughout the customer’s first year, while connecting clients with webinars, digital resources and support when appropriate
- Understand each client’s business goals, develop strategic account plans and maintain deep knowledge of Buildertrend’s platform to recommend relevant features, best practices and solutions
- Use insights from Salesforce and Gainsight to monitor performance, anticipate needs, identify risks and uncover upsell and cross-sell opportunities
- Proactively resolve issues that could impact renewals while driving strong logo retention and renewal close percentages
- Partner with Onboarding, Sales, Product, Legal and Enablement, and travel domestically at least once per month to create a seamless, value-driven customer experience
- Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work
Skills
- 5+ years of account management experience with a proven track record managing, retaining and growing a high-value client base; relevant prior experience counts regardless of where it was earned
- Exceptional interpersonal and communication skills, with the ability to build strong relationships and influence at all organizational levels
- Strong strategic thinking, problem-solving and negotiation skills, paired with a proactive approach to delivering creative solutions
- Proficiency in Salesforce, Gainsight, Microsoft Suite and other Customer Success tools, with a track record of accurately managing customer interactions and engagement plans
- Experience using AI tools in day-to-day account management and the ability to explain how you've used AI to strengthen and grow your book of business
- Strong organization and adaptability, with the ability to manage a large book of accounts and multiple priorities; work in-office 4 days per week if located in the Omaha area; and travel domestically at least once per month
- Deep understanding of the construction industry and its unique challenges is strongly preferred
Benefits
- Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
- A 401(k) plan with Buildertrend matching contributions to help you plan for the future
- Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
- Parental leave and paid sabbaticals to support you during life’s big moments
- Volunteer time off – because giving back matters
- Wellness program and onsite fitness center to keep you feeling your best
- Opportunities for hybrid or remote work to give you the flexibility you need
- Technology reimbursement to help cover costs for the tech you need to do your job from home
- Free daily lunches when you're at our HQ office, plus monthly events to connect with your team
Company Overview