Note: The job is a remote job and is open to candidates in USA. Darkness to Light is a global nonprofit that empowers adults to prevent, recognize, and responsibly react to child sexual abuse through awareness, education, and stigma reduction. The Prevention Education Associate supports the development, coordination, and delivery of prevention education programs while serving facilitators, participants, community partners, and internal stakeholders. This entry-level role coordinates trainings, provides technical and customer support, manages program-related systems and tasks, and helps maintain effective procedures and participant experiences.
Responsibilities
- Serve as the primary point of contact for facilitators and participants before, during, and after training with speed, patience, professionalism, and sensitivity
- Respond promptly to inquiries and resolve issues to ensure a positive customer experience
- Provide technical assistance via telephone or email support (to include facilitators and training participants)
- Build and maintain strong relationships with community partners and program participants
- Interact with internal and external stakeholders (community members and facilitators/instructors) to provide information in response to inquiries about programs and services and to handle and resolve complaints
- Coordinate all trainings provided by D2L with internal and external users to ensure the programs can track and measure data needed to assess program impact and outcomes
- Ownership of the Facilitator dashboard, implementing and evaluating tools and resources
- Maintain and produce best practices and standard operating procedures
- Track and manage all incoming tasks, emails, phone calls, voicemail, etc
- Assist with Storefront orders and transaction issues, manage vendor accounts and monitor training usage
- Co-manage the Facilitator/Instructor experience with strategic guidance from the Facilitator Network Specialist
- Escalate tickets across several communication channels, communicating and coordinating with colleagues as necessary
- Proficiency with Learning Management Systems (LMS) and online learning technologies, including course management, user support, reporting, and basic troubleshooting
Skills
- Associate degree or equivalent combination of education and experience (such as three+ years of administrative, customer service, or program coordination experience)
- General understanding of project management applications like Asana, Zoom and Salesforce
- Strong working knowledge on Microsoft Outlook, Excel, Word and SharePoint
- Familiarity with basic IT troubleshooting
- Confident communicating over the phone to assist clients, collaborate with vendors, and help resolve problems as they arise
- Excellent problem-solving skills
- Good time-management skills
- Excellent interpersonal and communication skills; ability to remain calm and professional
- Ability to manage and prioritize multiple projects while simultaneously meeting company goals and deadlines
- Consistently available and fully operational during core business hours 9:00 AM to 5:00 PM Eastern Time
- This position is remote (within the United States)
- Bilingual (Spanish/English) preferred
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Remote work opportunity
Company Overview