Note: The job is a remote job and is open to candidates in USA. Extreme Networks is hiring a Premier Resident Engineer to serve as a trusted technical advisor to a healthcare customer in Cincinnati. The role supports implementation and ongoing operation of Extreme networking solutions, including project planning, technical leadership, documentation, customer coordination, and issue escalation.
Responsibilities
- Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area
- Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology
- Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation
- Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document
- Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable
- Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member
- Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network
- Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution
- Must maintain excellent knowledge of all Extreme product suites:
- Extreme Cloud IQ Site-Engine (XIQ-SE) – Manage, Control, Analytics
- Extreme Cloud IQ (XIQ) Wireless
- EXOS (ERS series) switching OS
- Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric
- Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner
Skills
- The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills
- Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
- Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution
- Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS
- Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms
- Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks
- Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs
- Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions
- Hands-on experience using security-related toolsets
- Must have strong skills in troubleshooting and problem resolution in a network environment
- Keen ability to understand and analyze customer requirements and position the Extreme solution effectively
- Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime
- Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers
- Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must
- Excellent interpersonal, technical presentation, and communication skills
- Proven team player
- Must be self-motivated and able to work with minimal supervision
- In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)
- Network Access Control (NAC)
- DNS
- DHCP
- Wireless
- IPv4/v6
- Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)
- Layer2 Switching (802.1Q, 802.1D, 802.1X)
- Must be a US citizen
- BS Degree in Computer Science or related field, or equivalent work experience
- Ekahau preferred
- Industry Network Certifications desired
- Automation/Python scripting experience
Benefits
- Medical, dental, and vision insurance
- Flexible work schedules and work-from-home opportunities where role permits
- Paid time off, including open time off in eligible markets and statutory leave in all markets
- Paid holidays in accordance with local practice
- Retirement savings programs, including 401(k) matching in the United States
- Employee Stock Purchase Program, where eligible
- Adoption assistance and fertility treatment support, where eligible
- Flexible spending accounts, where eligible
- Employee assistance program
- Tuition reimbursement, where eligible
- Life and disability insurance
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