Note: The job is a remote job and is open to candidates in USA. Heidi is an innovative healthtech company focused on enhancing healthcare through AI. The Solutions Engineer will play a pivotal role in driving sales by acting as the primary technical contact throughout the sales cycle and ensuring successful integration of solutions with customer workflows.
Responsibilities
- Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations
- Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility
- Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams
- Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail
- Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions
- Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field
Skills
- 3–6 years of experience in customer facing technical role: Pre-sales Solutions Engineering, Sales Engineering, Technical Consulting preferably in SaaS, healthcare, or enterprise software
- Experience leading and owning technical and workflow discovery sessions
- Comfortable with ~ 25 - 50% travel for onsite customer engagements
- Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
- Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences
- Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
- Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
- A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side
- Background in healthtech, startups, or regulated environments
- Hands-on familiarity with clinical workflow design or field deployment in healthcare settings
Benefits
- Healthcare, Dental, Vision benefit options
- 401k with 3% match
- Personal development budget of $500 per annum
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
Company Overview
Company H1B Sponsorship