Note: The job is a remote job and is open to candidates in USA. Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. The Practice Operations Lead is an execution-focused operational leader who will support, scale, and optimize clinical disciplines by ensuring operational infrastructure and workflows are in place for clinicians to succeed.
Responsibilities
- Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery
- Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards
- Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures
- Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics)
- Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable
- Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function
Skills
- 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
- Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
- Results-oriented operator
- Meticulous attention to detail and highly organized
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and technical teams
- Passionate about maternal and child health
Benefits
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)
Company Overview