Note: The job is a remote job and is open to candidates in USA. Smilebliss is seeking a Practice Consultant to build and maintain relationships with licensees and their teams. The role involves monitoring practice performance, providing coaching and support, and ensuring compliance with business standards.
Responsibilities
- Build positive and productive relationships with the assigned licensees and their teams
- Act as the main point of contact for all client inquiries, concerns, and feedback
- Monitor practice results and schedule regular coaching sessions with the licensee to ensure proper execution and effectiveness of the model
- Manage license compliance with the requirements and standards of the business
- Motivate and coach licensees toward driving increased revenue, profitability, and customer loyalty
- Collaborate with the licensee on overcoming business obstacles and assist with planning
- Visit underperforming offices and work with licensees to develop a corrective plan as needed
- Maintain a high-level of knowledge and enhance skills in practice operations and training
- Educate and support licensees with onboarding the model, systems, and platforms
- Support the development and facilitation of various operational best practice programs to increase and strengthen service knowledge within the license system
- Maintain and update the operations manual, various training materials, and license best practices on a continual basis
- Develop, train, and lead support activities in the organization
- Facilitate virtual and in-field training modules for new licensees and their teams
- Monitor key performance indicators (KPIs) for licensee practices
- Analyze practice data to identify trends, opportunities, and areas for improvement
- Prepare and present detailed reports and action plans to clients
- Strong understanding of orthodontics practice operations and management
- Superb ability to build relationships, communicate effectively, and influence positively
- Apply strong business acumen, including the ability to read practice performance reports to identify training opportunities
- Demonstrate ability to successfully lead, motivate, develop, guide, and achieve results with licensee partners
- Highly driven and proven record for achieving results
- Creative, innovative, and energetic in all efforts
Skills
- Minimum of 5 years of proven experience in orthodontic practice management, franchise, or large multi-location professional service business
- Motivated self-starter with a proactive work ethic
- Professional demeanor with a customer-oriented attitude
- Exceptional verbal, written, and interpersonal communication skills
- Able to oversee multiple tasks and manage multiple priorities with a problem-solving aptitude
- Highly organized with strong planning skills and attention to detail
- Bachelor`s degree in Business, Management, Finance, or a related field required
- Background in the Orthodontic/Dental Industry is preferred, but not required
Company Overview