Note: The job is a remote job and is open to candidates in USA. Kforce Inc is seeking a remote POS Analyst II to join their team in Atlanta, GA. The role involves supporting and improving Point-of-Sale solutions and hardware, collaborating with cross-functional teams, and ensuring effective communication regarding issues and updates.
Responsibilities
- May occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for a couple of brands
- May occasionally collaborate/partner with non-traditional business partners on experimental revenue growth
- Work as a liaison between technical and non-technical teams
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
- Partner with cross-functional teams
- Plans effectively yet can adapt to priority changes
- Collaborate with team and vendors to test, identify, and manage issues
- Ensure open and timely communication
- Communicate all issues, status updates, action items, and risks to the management team
- Support technical efforts with vendors and product teams to complete and enhance integrations
- Assist with technical team documentation
Skills
- 3 years+ working experience supporting POS hardware/software
- 2 years+ working experience consulting with cross-functional teams
- Strong experience in Hospitality or Retail Point of Sale integrations
- Experience with large scale implementation of applications, infrastructure or databases related to operations and associated technologies
- Understanding and ability to read and follow various scripts and debug files, batch, Wireshark, complex log files
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
- Must have great (technical) problem-solving skills, ability to quickly adapt
- Exceptional organization, communication skills, and attention to detail
- Ability to quickly acknowledge and take ownership of an issue
- Self-starter, ability to perceive and carry out next steps without direction
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness
Benefits
- Comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview
Company H1B Sponsorship