Note: The job is a remote job and is open to candidates in USA. illumifin is a provider of business process outsourcing and risk management services for the insurance industry. The POS Account Analyst processes Policy Owner Services activities, including billing inquiries, payment allocations, escalated requests, and client communications. The role also supports training, enrollee and producer inquiries, and adherence to service procedures.
Responsibilities
- Responsible for working the message center, handling billing inquires and research, processing billing changes, research and outreach for group payment allocations and making calls to groups related to billing and premium inquiries
- Research and respond to escalated requests
- Assist with training new and existing team members
- Communicate daily with various internal departments
- Communicate with external client contacts and participate in client conference calls/meetings as requested by management
- Contact enrollees to obtain missing information, explain procedures, answer questions, and other inquiries, as needed
- Contact with Producers on billing and premium related inquiries
- Partner with entire Service team to ensure procedures are being followed
- Other duties as assigned
Company Overview