Note: The job is a remote job and is open to candidates in USA. EPAM Systems is a global provider of digital platform engineering and development services. The company is seeking a Portfolio Delivery Director to lead end-to-end delivery across a strategic insurance portfolio, manage transitions and operational performance, and establish an AI-Native Delivery Organization through the AI Hyperfactory operating model. The role also oversees executive governance, financial performance, client relationships, and the development of global delivery teams.
Responsibilities
- Own end-to-end delivery of a strategic portfolio consisting of multiple programs, projects, products, and managed services engagements
- Serve as the single point of accountability for portfolio performance, delivery excellence, customer satisfaction, and business outcomes
- Drive operational excellence, continuous improvement, and delivery predictability across the portfolio
- Lead transition activities from incumbent vendors and legacy delivery organizations, including migration, stabilization, and Knowledge Transfer (KT) plans with minimal business disruption
- Establish transition governance, risk management, and executive reporting mechanisms
- Successfully transition services into steady-state operations while meeting agreed stabilization targets
- Establish and operationalize an AI Hyperfactory delivery model and define the portfolio's AI-native transformation roadmap
- Drive adoption of AI across software engineering, quality engineering, testing, release management, operations, support, and delivery governance
- Implement AI-enabled engineering practices including code generation, code reviews, automated testing, intelligent operations, knowledge management, and delivery analytics
- Build reusable AI accelerators, frameworks, playbooks, and best practices that can be scaled across the portfolio
- Drive measurable improvements in engineering productivity, delivery velocity, quality, and operational efficiency through AI adoption
- Lead organizational change and transformation of traditional teams into AI-first engineering organizations
- Monitor portfolio health, dependencies, risks, issues, and mitigation plans
- Own achievement of all SLAs, KPIs, OLAs, and contractual service commitments
- Lead executive escalations and resolution of critical delivery issues
- Build trusted relationships with client executives, business leaders, and technology stakeholders
- Lead steering committees, governance reviews, and executive business reviews
- Partner with client leadership to align delivery priorities with strategic business goals and transformation initiatives
- Own portfolio financial performance, including revenue, margin, utilization, forecasting, and cost optimization
- Support account growth, renewals, transformation opportunities, and strategic initiatives
- Build, lead, and scale high-performing global delivery teams, driving talent development, succession planning, and leadership growth
- Foster a culture of accountability, innovation, collaboration, and continuous learning
Skills
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or a related field
- 15+ years of experience in technology delivery, program management, managed services, or digital transformation leadership
- 8+ years of experience leading large-scale portfolios, programs, or enterprise client engagements
- Proven experience managing multi-million-dollar portfolios with accountability for delivery, customer outcomes, and financial performance
- Demonstrated success leading complex transitions from incumbent vendors, including knowledge transfer, stabilization, and operational transformation
- Strong experience operating within outcome-based, SLA-driven, or managed services delivery environments
- Experience leading globally distributed teams across onshore, nearshore, and offshore delivery models
- Deep understanding of Agile, DevOps, Product Engineering, Cloud, and modern software delivery practices
- Strong executive stakeholder management, governance, and communication skills
- Proven experience leading enterprise-scale AI Native Engineering transformations
- Demonstrated experience establishing and operationalizing AI Hyperfactory or AI-powered delivery operating models
- Experience implementing AI-enabled software engineering, testing, operations, service management, and delivery governance practices
- Track record of driving AI adoption and achieving measurable improvements in productivity, quality, speed-to-market, and operational efficiency
- Strong understanding of Generative AI, AI agents, intelligent automation, responsible AI, governance, and enterprise AI operating models
- Experience within Insurance, Financial Services, Banking, or other highly regulated industries
- Experience leading large-scale application modernization, digital transformation, cloud transformation, and managed services programs
- PMP, SAFe, PMI-ACP, Scrum, ITIL, or equivalent certifications
- Experience with Microsoft Copilot, Azure AI, GenAI platforms, Agentic AI frameworks, and modern AI-enabled engineering ecosystems
Benefits
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
- Paid Holidays - nine (9) total per year
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- Remote position
Company Overview