Note: The job is a remote job and is open to candidates in USA. Corestream is a financial and benefits technology company delivering voluntary benefits through payroll deduction. The Portal Content Specialist owns client-facing marketing content and platform configuration data, supporting onboarding, product launches, and ongoing updates. The role partners with Implementation and Product to source, maintain, validate, and execute content and configuration changes.
Responsibilities
- Own the plan and marketing content section of our client-facing platform end-to-end for new client onboarding and new product launches - including sourcing plan highlights, collateral, and dynamic content values directly from providers and partners - in coordination with our Implementation team
- Handle any collateral updates and enter them into our internal system on an ongoing basis
- Populate marketing content updates received from Product
- Identify and source new or updated dynamic content values directly from providers and partners, and enter them into our internal system
- Review and verify all platform entries against source material before publishing, catching errors prior to go-live rather than after
- Serve as the primary point of contact and thought partner between platform content/structure and Product on questions or changes that impact platform content, configuration, or structure
- Proactively flag content dependencies, gaps, risks, or required updates before changes are implemented, and work with Product to clarify requirements as needed
- Own the execution and follow-through of content and configuration updates resulting from Product changes, including validating that updates are accurately reflected in the platform and escalating issues when necessary
Skills
- Experience owning a process end-to-end - from gathering the input to final delivery - rather than only executing one step of someone else's workflow
- Experience in a role where you're personally responsible for catching your own errors before something goes external or client-facing, without a downstream reviewer checking your work first
- Experience proactively advising other teams or functions on the downstream implications of a change - functioning as a go-to resource
- Experience independently identifying inefficiencies or gaps in a process and proactively fixing them
- Proven ability to manage a high-volume, detail-intensive workload against firm deadlines (onboarding go-live dates, ongoing maintenance, ad hoc escalations) with minimal errors
- Experience leveraging AI and automation tools to streamline workflows, reduce repetitive manual tasks, and improve efficiency
Benefits
- Remote work arrangement
- Casual dress code when in the office
- Free snacks and beverages
- Wednesday lunches provided by the company
Company Overview