Note: The job is a remote job and is open to candidates in USA. Alchemy is seeking a skilled PolyAI Integrator / Conversational AI Integration Engineer to design, implement, configure, and support PolyAI voice assistant solutions integrated with enterprise systems. The role focuses on delivering AI-powered voice automation for customer service and contact center use cases, developing APIs and integration components, configuring conversational workflows, and ensuring secure, scalable architecture.
Responsibilities
- Design and implement PolyAI conversational AI solutions for customer service and contact center use cases
- Integrate PolyAI with enterprise applications such as CRM, ERP, ticketing, and order management systems
- Develop and maintain API integrations, middleware services, and data exchange mechanisms
- Configure conversational workflows, intents, entities, and dialogue management within the PolyAI platform
- Build and consume RESTful APIs and web services
- Develop integration components using Java, Python, Node.js, or similar technologies
- Implement authentication mechanisms such as OAuth, JWT, and SSO
- Ensure secure and scalable integration architecture
Skills
- PolyAI Voice Assistant: 3 years (Required)
- PolyAI Development: 3 years (Required)
- CRM / ERP / Ticketing / Order Management Integration: 2 years (Required)
- Java / Python / Node.js: 2 years (Required)
- API Integration: 2 years (Required)
Benefits
- Remote work
Company Overview
Company H1B Sponsorship