Note: The job is a remote job and is open to candidates in USA. PBS is a public media organization seeking a Platform and Content Operations Associate to support digital distribution operations. The role coordinates content publishing, metadata and asset management, platform health, launches, communications, project timelines, and workflow improvements across internal teams and external partners.
Responsibilities
- Support day-to-day operations across PBS-owned and third-party digital distribution platforms, including content publishing, collections and playlists
- Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and associated assets across multiple systems
- Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards
- Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders
- Coordinate launches of new content, special programming, and platform initiatives, ensuring timely and accurate execution
- Manage streaming content communications
- Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners to support content delivery and publishing workflows
- Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule
- Document operational procedures and recommend workflow improvements that increase efficiency, consistency, and scalability
- Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness
Skills
- • Bachelor's degree or equivalent professional experience
- • 1-3 years of experience in digital media, streaming, content operations, media asset management, or platform administration
- • Strong organizational skills with exceptional attention to detail
- • Experience managing multiple projects simultaneously
- • Excellent written and verbal communication skills
- • Ability to work effectively across multiple teams and stakeholders
- • Comfortable learning new systems and digital tools
- • Strong problem-solving skills with a process-oriented mindset
- • Proficiency with Microsoft Office or Google Workspace
- • Experience with digital publishing or content management systems (CMS)
- • Familiarity with media asset management (MAM) or digital asset management (DAM) systems
- • Knowledge of metadata standards and digital content workflows
- • Experience supporting streaming platforms, FAST channels, AVOD, SVOD, TVOD, or YouTube
- • Familiarity with digital analytics tools (YouTube Analytics, Google Analytics, Looker, Tableau, etc.)
- • Experience working with project management software such as Jira, Monday.com, Smartsheet or Airtable
- • Understanding of content rights, windowing, or digital distribution workflows is a plus
Benefits
- Eligibility for discretionary bonuses
- Various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance
- Identity protection program
- Employee assistance program
- Financial and retirement savings benefits including the PBS Retirement Plan 403(b)
- Paid time off (17 days per year)
- Paid sick time benefits (12 days per year)
- Paid parental leave (60 days / 12 weeks)
- Paid holidays (12 days per year)
Company Overview