Note: The job is a remote job and is open to candidates in USA. Aflac is a Fortune 500 company and an industry leader in voluntary insurance products. They are seeking a PLADS Business Process Consultant who will lead and manage business initiatives/projects, document and model processes, and evaluate information sources to improve business operations.
Responsibilities
- Leads and manages small to medium-scale business initiatives/projects assigned to the department; assures projects are completed on time, within budget, and that customer expectations are met; develops accurate project deliverables, including but not limited to project charters, quantitative impact analysis, business process flows, business rules and/or requirements, use case scenarios, communication plans, risk mitigation plans, quality plans, issues/concerns logs, project checklists, implementation plans, transition plans, and other models or outputs derived from Six Sigma/Lean tools; houses all process improvement and project related deliverables in a central repository
- Documents and models undocumented processes and identifies areas for improvement; creates consistent process models and adopts consistent tools and applies to existing and future documentation; provides process-modeling expertise to project team members; analyzes proposed changes in processes to determine effects of changes to interrelated processes
- Evaluates sources of information in order to determine any limitations in terms of reliability or usability; identifies and rationalizes the use of metrics and reports for existing or new customers; proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements
- Creates/presents recommendations to executive management seeking approval of recommended process improvements
- Assesses progress and variances from the project plan, gathers metrics to support variance findings, and develops and implements changes, as necessary, to ensure that the initiative/project remains within specified scope, time, cost, and quality objectives, and further defines project needs and schedules, as necessary
- Assists in continual development and improvement of the business process re-engineering and business process improvement methodologies
- Performs other duties as assigned
Skills
- Working knowledge of the tools, concepts methodologies, and techniques of business process analysis and modeling, such as root cause analysis, cost/benefit analysis, process mapping/simulation, problem identification and interpretation, process change management, and performance measures
- In depth knowledge of business operations and requirements and business modeling concepts
- Strong analysis skills with ability to perform data analysis to draw conclusions, support recommendations and/or test hypotheses
- Ability to independently lead and facilitate process improvement projects with customers, including asking the right questions, listening and guiding the overall process
- Ability to apply frameworks and problem solving methodologies to unstructured problems
- Ability to demonstrate value creation for customers
- Ability to successfully manage relationships with customers
- An in-depth knowledge of effective program change control, knowledge of full project life cycle systems development, and project management methods and practices
- Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal/external customers and all levels of management; ability to maintain professionalism
- An understanding of the applications and systems in use within the client environment
- Advanced knowledge and skill level in Microsoft Word, PowerPoint and Visio or similar process mapping software
- Intermediate knowledge and skill level in Microsoft Excel
- Advanced knowledge and skill level in Business Processes and Business Definition Requirements
- Intermediate knowledge and skill level in Business Case Preparation and Business Cost Benefit Analysis
- Bachelor's Degree in Business Administration, Statistics, Computer Science, or a related field
- Project Management Professional (PMP), Lean or Six Sigma certification required or obtained within six months of job start date
- Six years of professional job related work experience in business analysis, project management, process improvement, developing business and/or technical documentation for end-users, business process modeling/mapping and/or methodologies development
- Experience in the insurance industry specifically disability and absence management
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- An opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- If eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities
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