[Remote] Physical Security Operations Center Service Architect

Note: The job is a remote job and is open to candidates in USA. Convergint is hiring a SOC Services Architect to lead technical delivery of advanced Security Operations Center software and integrated security solutions. The role manages customer requirements, solution architecture, implementation, configuration, commissioning, and troubleshooting from pre-sales through customer acceptance.

Responsibilities

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance
• Capture customer requirements, operational workflows, and system integration needs
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large, complex deployments
• Configure, commission, and troubleshoot supported software platforms
• Resolve technical, integration, and infrastructure issues throughout project delivery

Skills

• Experience delivering enterprise software or integrated technology solutions
• Experience with SaaS platforms, software configuration, systems integration, and customer requirements gathering
• Experience with PSIM, workflow automation, critical event management, or SOC technologies
• Experience with video management, access control, analytics, or data visualization platforms
• Experience with a security integrator, technology manufacturer, consulting firm, or enterprise security organization
• Strong communication, project leadership, and problem-solving skills
• Minimum Experience: 3-5 years in advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Company Overview

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Hoffman Estates, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.convergint.com.

Company H1B Sponsorship

Convergint has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.