Note: The job is a remote job and is open to candidates in USA. Mallory Portraits creates heirloom portraits for New England families and pets while supporting community fundraisers. The Phone Sales Manager leads a remote reservation sales team, personally handles calls, coaches performance, manages CRM and sales systems, recruits and trains specialists, and reports on sales results.
Responsibilities
- You lead a team of 4+/- reservation specialists who convert warm leads into booked portrait sessions, collecting a deposit on every call
- At the current team size, you are on the phones for a portion of your day and coaching around the edges
- As the team grows, your time inverts: coaching becomes the majority of the job, and phone time is what you do once your people are handled
- You will have a hand in implementing marketing campaigns plus complete ownership of the CRM (you are exceptionally tech savvy), Slack for the company, and maintaining the sales AI employee documents in Claude
- 40% of your week is making followup calls to clients, 30% is recruitment, 20% is training and meetings, 10% is CRM management and reporting
- You will run daily mini-huddles via Google Meet, hold weekly 1:1 scorecards with each specialist, conduct call reviews, manage scheduling, handle escalations, analyze call center data, and report results to ownership daily, weekly, and monthly
- You will also hire and train new reservation specialists as needed
Skills
- Proven track record in outbound phone sales with demonstrable performance numbers. Booking rate, close rate, conversion rate. Name them
- Call center or phone sales team management experience. Mandatory
- Minimum 8 years in sales with minimum 5 years in a leadership role
- Experience coaching to specific skill gaps, not general motivation
- Tech fluency: GHL, Acuity Scheduling, Google Meet, Slack, Claude, Indeed. All are learnable if your fundamentals are strong
Benefits
- Performance bonuses (monthly & annually) tied to outcomes
- 40-hour work week, Monday-Friday
- Remote role
- 80 hours paid time off
- Time & half holiday pay
- 2 paid volunteer days
- Reimbursed high-speed internet bill
- Health benefit stipend
- 401(k)
- A tight-knit team that believes in accountability, positivity, and doing the work
Company Overview