Note: The job is a remote job and is open to candidates in USA. Cardamom is a healthcare technology company focused on delivering high-tech solutions to improve health outcomes. They are seeking an experienced Epic Willow Analyst to provide application support, optimization, and maintenance for their clients within a collaborative team environment.
Responsibilities
- Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders
- Provide advanced application support, leveraging your Willow expertise to improve system performance, workflow efficiency, and end‑user experience
- Participate in the analysis, design, build, and optimization of Willow Inpatient or Ambulatory workflows
- Troubleshoot complex issues, perform root‑cause analysis, and recommend solutions that improve system stability and clinical usability
- Maintain clear documentation of build, workflows, and processes to support both internal teams and client users
- Contribute to internal knowledge bases, documentation, and training materials to support consistency across the Managed Services team
- Assist with change control processes, ensuring smooth migration of build and adherence to internal standards
- Support ad hoc initiatives, enhancements, and optimization efforts across the Willow application suite
- Monitor and report on SLAs, identifying trends, risks, and opportunities for improvement
- Facilitate communication between teams, ensuring decisions, next steps, and follow‑ups are clearly documented and executed
Skills
- Epic Willow Inpatient or Willow Ambulatory certification (required)
- 3-5+ years of hands‑on Epic application experience, including build, support, or optimization
- Strong understanding of medication workflows, pharmacy operations, and clinical integration points
- Experience supporting ticket maintenance, break‑fix, upgrades, and workflow optimization
- Familiarity with ITIL processes and structured support methodologies
- Strong communication skills and the ability to work effectively in a team‑based, client‑facing environment
- Ability to manage competing priorities while maintaining high‑quality work and service consistency
Company Overview