Note: The job is a remote job and is open to candidates in USA. International Justice Mission is a global organization dedicated to protecting vulnerable people from violence. The Philanthropy Administrator provides coordination and operational support to Senior Philanthropy Officers, including donor engagement logistics, CRM data management, reporting, process improvement, and project administration.
Responsibilities
- Provide coordination support to approximately four Sr. Philanthropy Officers
- Coordinate with internal and external stakeholders to compile necessary information for SPO responses to donor requests and inquiries
- Monitor major donor activity submitted through IJM's inbound service and escalate as appropriate
- Coordinate and manage logistics for donor-related actions, including written correspondence and in-person/virtual meetings with IJM Leadership and staff
- Serve as host for Global Survivor Network (GSN) members during donor visits and events
- Schedule and coordinate internal meetings and onboarding sessions on behalf of the SPO
- Modify donor-facing materials for SPOs to deliver to their respective donors
- Manage coordination and logistics of SPO shipping requests
- Make targeted adjustments to basic reporting tools to address SPO business questions and enable data-driven decision making
- Ensure data accuracy by incorporating SPO insights into Salesforce
- Manage updates to donor contact information, categorical tags, gifts, notes, and actions
- Handle the creation of accounts, contacts, campaigns, and select opportunities and activities
- Resolve data quality issues, including duplicate records and parent/child account structures
- Assist in developing and implementing team processes to improve team efficiency, donor engagement, scalability, and/or revenue growth
- Assist in the development of onboarding materials
- Facilitate project team meetings, including communication of decisions, action items, and ensuring follow-up
- Develop project planning materials to show how goals will be achieved through actionable strategies and plans
- Prepare and help facilitate stakeholder briefings. Stakeholders may include internal IJM Leadership, IJM Program staff, and constituents
- Schedule all project-related meetings, including meetings with donors and external contractors, as needed
- Manage budget and approve expenses, if necessary; and
- Participation in IJM's community of spiritual formation
Skills
- Bachelor's degree in business administration, nonprofit management, communications, project management, or a related field, or an equivalent combination of education and relevant professional experience
- Minimum of three years of progressively responsible experience in fundraising operations, sales operations, executive or administrative support, project coordination, or a related field
- Demonstrated experience supporting multiple senior stakeholders and managing competing priorities with accuracy, discretion, and limited oversight
- Experience coordinating complex meetings, events, donor interactions, or other stakeholder engagements involving internal and external participants
- Experience maintaining constituent, customer, or donor data in a CRM system, including record creation, data updates, quality assurance, and issue resolution
- Experience coordinating projects or programs, including developing plans, documenting decisions and action items, managing timelines, and following through with stakeholders
- Experience identifying process gaps and supporting the design, documentation, and implementation of improved workflows
- Experience handling sensitive or confidential information with sound judgment and discretion
- Proficiency in Salesforce or a comparable CRM platform, including accounts, contacts, campaigns, opportunities, activities, notes, and data quality management
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
- Working proficiency in Excel, including sorting and filtering data, using formulas, organizing datasets, and preparing clear summaries for business stakeholders
- Ability to create and modify reports, dashboards, or reporting tools to answer business questions and support data-informed decision making
- Ability to identify and resolve common CRM data quality issues, including duplicate records, incomplete information, inconsistent data entry, and account relationship structures
- Proficiency with project and task management tools and the ability to maintain project plans, timelines, action logs, and status updates
- Ability to document workflows, standard operating procedures, and user guidance in a clear and accessible format
- Ability to learn new systems quickly, troubleshoot routine user or data issues, and determine when escalation is needed
- Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
- Mature orthodox Christian faith as defined by the Apostles' Creed
- Superior capacity to manage a large number of projects and tasks simultaneously and to complete them with minimal oversight
- Exceptional ability in written and oral communications
- Strong stakeholder engagement across team functions and position levels
- Self-starter with strong initiative
- Disciplined with priorities
- Strong interpersonal skills and self-awareness
- Exceptional verbal and written communication
- Flexible, collaborative and eager to support others
- Effective team player who fosters collaborative environment
- Adept at creative problem solving
- Only available for candidates with the right to work in the US
- Experience in nonprofit fundraising, major gifts, donor relations, philanthropy operations, or a comparable relationship management environment preferred
- Experience supporting and collaborating with stakeholders working remotely preferred
Benefits
- This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates.
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Company Overview