Note: The job is a remote job and is open to candidates in USA. Cisco is a technology company developing solutions that connect and protect organizations through data and infrastructure technologies. The Phenom Sr. Solutions Consultant supports the day-to-day administration, configuration, maintenance, and stability of Cisco's Phenom recruiting platform, including Workday-related issue resolution. The role also supports users and stakeholders, coordinates platform releases, manages vendor relationships, and recommends platform improvements.
Responsibilities
- Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage
- Fix system issues across Phenom modules and Workday
- Support staging and production validation for platform updates, releases, and configuration changes
- Maintain accurate platform documentation including configuration records, process notes, and support logs
- Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards
- Handle workflow logic, notification templates, screening questionnaires, and user access settings
- Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement
- Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses
- Partner with with HR, Finance, IT, Security, Compliance, and business leaders
- Chip in to user-facing documentation, release notes, and training materials
- Support platform governance activities including change tracking and release coordination
- Partner with Phenom on improvements and issue resolution
- Evaluate new Phenom capabilities and recommend adoption strategies
- Know the latest on Phenom guidelines and product roadmap developments
Skills
- Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field
- 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function
- 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment
- Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems
- Experience fix system issues and partnering with collaborators to resolve platform-related needs
- Good attention to detail with the ability to handle operational tasks with consistency and accuracy
- Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform
- Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments
- Proven ability to learn new platform capabilities quickly and apply them in a practical business context
Benefits
- Medical insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Dental insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Vision insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- 401(k) plan with a Cisco matching contribution for U.S. employees, subject to Cisco’s plan eligibility rules
- Paid parental leave for U.S. employees, subject to Cisco’s plan eligibility rules
- Short- and long-term disability coverage for U.S. employees, subject to Cisco’s plan eligibility rules
- Basic life insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for the employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations
- 80 hours of sick time off provided on the hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies
- Employees on sales plans earn performance-based incentive pay on top of their base salary, subject to the applicable Cisco plan
Company Overview
Company H1B Sponsorship