Note: The job is a remote job and is open to candidates in USA. The Ohio Department of Public Safety's Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration services. The Customer Service Assistant 2 responds to complex customer inquiries, complaints, and requests for information while providing accurate, courteous, and timely assistance through in-person, telephone, and written communications.
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
- Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow up to ensure all of the customers questions &/or concerns have been thoroughly answered
Skills
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- -Or equivalent of Minimum Qualifications for Employment noted above
Benefits
- Multiple pay increases over the first years of service
- Free parking
- Free gym access and walking path
- On-site daycare
- On-site cafeteria
- Currently remote (work from home), subject to change to regular, in-office work
- Medical coverage
- Free dental, vision and basic life insurance premiums after completion of the eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, adoption, and foster care leave
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
- Public retirement systems, such as OPERS, STRS, SERS, and HPRS
- Optional deferred compensation through Ohio Deferred Compensation
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