Note: The job is a remote job and is open to candidates in USA. Bluesight is hiring a Pharmacy Operations Optimization Manager to improve engagement and realized value across its KitCheck customer portfolio. The role monitors customer adoption and operational performance, coordinates interventions and pharmacy subject-matter experts, and equips customer-facing teams with reporting and engagement insights.
Responsibilities
- Own engagement health across the full KitCheck customer base. Maintain a portfolio view of which accounts are actively working the product, which are drifting, and which need intervention, and make sure every at-risk account has a named owner and a plan
- Define and maintain the KitCheck engagement scorecard (e.g., scanning and kit processing activity, charge and restock turnaround, tag and consumable ordering trends, expired medication capture, active user trends). Publish a recurring executive flash summarizing portfolio health, and send regular account-level updates to CSMs so nothing surprises them at renewal
- For accounts missing the mark, run the play: diagnose the gap, re-engage the customer directly or deploy the right internal expert, and establish recurring touchpoints (monthly calls, best-practice reviews) until the account is back on track
- Direct traffic for pharmacy SME capacity across Implementation, Support, and Professional Services. Proactively scope and assign timeboxed engagements (workflow reviews, kit master cleanups, operational tune-ups, re-training) against the accounts that need them most, alongside the existing CSM-initiated request channel
- Arm CSMs and Account Managers with engagement and adoption context ahead of QBRs, EBRs, and renewal conversations. Flag accounts that are healthy enough for expansion conversations, and be honest about the ones that are not
- Develop and maintain the KitCheck Engagement Playbook covering cadences, intervention plays, and communication templates. Lead webinars and customer-facing content that raise the bar on pharmacy operations maturity across the customer base
- Represent pharmacy workflow challenges, hardware and consumable friction, and adoption gaps to Product, Engineering, and Supply Chain, particularly where they affect renewal or expansion risk
Skills
- A PharmD or CPhT credential is required
- 5+ years in hospital pharmacy operations, including medication inventory management, kit and tray workflows, or pharmacy automation
- Direct experience running or improving pharmacy operational workflows such as crash cart and tray processing, expiration management, and restocking cadences
- Experience in customer engagement, account management, or implementation within healthcare or hospital systems
- Proven ability to build credible relationships with pharmacy directors, operations managers, and technicians while delivering measurable value
- Strong data analysis skills: comfortable defining metrics, reading engagement dashboards, and turning trends into intervention plans
- Excellent communication, presentation, and facilitation skills for both customer-facing and executive audiences
- Ability to manage a portfolio of accounts and competing priorities while maintaining high attention to detail
- This position is open to applicants in the continental United States
- Involvement in pharmacy practice communities (e.g., ASHP) is a plus
- Familiarity with RFID medication tracking, automated dispensing cabinets, and pharmacy information systems preferred
Benefits
- Unlimited vacation days
- Generous insurance coverage
- 401(k) program with a company match
- Fun, collaborative culture
- Room to grow and opportunities to take initiative
- Remote position; in-person meeting attendance required
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