Note: The job is a remote job and is open to candidates in USA. PharmaForce provides pharmacy solutions focused on 340B Third Party Administration and Pharmacy Benefit Management services. The Pharmacy Account Manager manages assigned pharmacy accounts, serves as the primary client connection, resolves issues, supports customers, and identifies process improvements while maintaining accurate CRM records and compliance.
Responsibilities
- Manage assigned accounts and customers
- Provide timely, clear communication to clients
- Monitor and respond to customer support tickets
- Handle incoming calls and navigate the support queue
- Collaborate with internal teams to address client needs
- Identify opportunities for process improvement and proactively solve problems
- Proactively identifies opportunities for process improvement and problem solving
- Manage pharmacy terminations when necessary
- Maintain accurate and timely CRM updates per standard operating procedures
- Perform additional duties as assigned
- Ensure all activities comply with PharmaForce’s Code of Business Conduct, federal and state laws, and professional standards
Skills
- • 2+ years' experience as a 340B Pharmacy Account Manager
- • Pharmacy technician experience
- • Strong problem-solving skills and attention to detail
- • Ability to collaborate with multiple stakeholders to resolve issues
- • Excellent customer service and client support skills
- • Knowledge of the 340B Drug Pricing Program
- • Proficiency in Microsoft Office (advanced level)
- • Ability to work cross-functionally within a team
- • 340B ACE certification
- • Previous experience in 340B, healthcare, or the pharmacy industry
- • Ability to manage multiple priorities and deadlines
Benefits
- Medical, dental, vision, and life insurance
- 401(k) match
- Paid time off
- Remote work environment
Company Overview