Note: The job is a remote job and is open to candidates in USA. Kentro is hiring a Performance and Marketing Communications Analyst Intern to support its Business Transformation Office. The intern will assist with customer and corporate performance reporting, marketing communications, content coordination, and process improvements.
Responsibilities
- Help coordinate recurring CPAR activities, including tracking schedules, following up with program teams, and keeping records current
- Support the quarterly Program Quality Management Review (PQMR) cycle by compiling Program Health Stoplight and Monthly Service Delivery Pulse inputs, tracking submission status, and helping with communications to program managers
- Maintain customer feedback and recognition data
- Assist with recurring metric and corporate OKR reporting, including submission tracking, deadline reminders, and stakeholder follow-up
- Review reported information for completeness, accuracy, and consistency, and flag discrepancies for correction
- Support existing Power BI reports and dashboards through routine updates, refresh monitoring, and data-quality checks
- Learn and assist with basic report and visualization development using established data models, including People and Program Performance Scorecarding and Corporate Service Operational Dashboards
- Maintain the Marcomm content calendar and track deadlines across social media, website, internal communications, and events
- Draft first-pass copy for LinkedIn posts, intranet announcements, employee spotlights, and event promotions, following Kentro's brand and style guidelines
- Proofread and format communications materials, and keep the brand asset library (logos, templates, photos, approved boilerplate) organized and current
- Compile website, social, email, and campaign metrics into recurring Marcomm performance reports, and help connect those metrics to the firm's broader reporting tools
- Support award submissions, industry recognition applications, and event logistics with research, drafting, and coordination
- Respond to routine questions from stakeholders and data owners with practical, timely help
- Communicate reporting and content status, upcoming deadlines, and open items clearly
- Identify small improvements that make information more reliable, accessible, or useful
Skills
- Currently pursuing or recently completed a bachelor's degree in business, analytics, communications, marketing, information systems, or a related field
- Curious about how a business runs, and willing to learn unfamiliar processes, tools, and data sources
- Comfortable working in Excel and willing to learn Power BI, SharePoint, and other Microsoft 365 tools
- Strong writing skills and attention to detail, with the ability to proof your own work and follow a style guide
- Organized and dependable, with the ability to manage recurring deadlines and follow tasks through to completion
- US Citizen or Lawful Permanent Resident (Green Card)
- Willing and able to obtain and maintain Public Trust Clearance or higher
- Coursework or project exposure to any of these is a plus
- Exposure to Power BI, Power Query, or basic data modeling through coursework or personal projects
- Experience creating content for a student organization, campus publication, nonprofit, or small business
- Familiarity with LinkedIn or other social platforms used in a professional context
- Interest in government contracting or public-sector technology
Benefits
- Remote work within the United States, supporting Eastern Time working hours.
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development; reimbursement amounts may fluctuate due to IRS limitations.
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking.
- Funds for activities, including virtual and in-person happy hours, holiday events, fitness and wellness events, and annual celebrations.
- Hosting and attending charity galas and events.
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