Note: The job is a remote job and is open to candidates in USA. Careerminds is hiring an International Career Transition & Coaching Delivery Manager to lead operational delivery of international programs across EMEA, APAC, and LATAM. The role oversees coaching operations, program implementation, coach network development, and cross-functional process improvements to deliver consistent, high-quality services across countries and languages.
Responsibilities
- Lead the day-to-day operations of Careerminds' international coaching network, ensuring operational excellence across multiple regions and languages
- Lead projects and implement scalable processes that improve efficiency, consistency, and service delivery
- Manage coach capacity planning and workforce readiness to support business growth and client demand
- Oversee participant assignment processes and coach matching to ensure service level agreements are consistently achieved
- Serve as primary point of contact for a global community of contract coaches throughout EMEA, APAC, and LATAM
- Facilitate regular group touchpoints with the coach community to share updates, best practices and strengthen engagement
- Develop and implement community as well as professional development initiatives that foster connection, knowledge sharing and alignment with Careerminds' delivery methodology
- Identify coach network training needs and partner with the Training Team
- Support a positive coach experience and respond to queries, concerns, and feedback
- Partner with Talent Acquisition and Leadership on coach sourcing, interviewing, selection
- Serve as the primary escalation point for coach performance concerns and complex service delivery issues
- Partner with Client Success and Sales teams to clarify delivery requirements, coordinate coach expertise, and support successful execution of international client programs
- Coordinate coach availability and staffing preparation for onsite events, virtual programs, and specialized client engagements
- Coordinate multilingual program delivery, translations, localized resources, and specialized client requests
- Contribute to quality assurance initiatives through operational audits and continuous process improvement, partnering with the Quality team and the Training team
- Analyze operational trends, identify risks, and recommend solutions that improve delivery effectiveness
- Develop and implement standardized workflows and operating procedures that support scalable growth
- Develop and implement coaching standards, best practices, and quality expectations across the international network, in partnership with the Training team
- Contribute to the monthly international coach billing process owned by Finance, ensuring accurate inputs, timely review, and appropriate follow-up on payment-related items
- Lead cross-functional initiatives and projects that improve international service delivery and customer experience
- Collaborate closely with the Operations team to ensure a seamless coach and participant experience
- Align with Delivery teams across NA and international regions on shared practices, timelines, quality standards, and community initiatives
- Partner with Customer Success and Sales teams to anticipate upcoming delivery needs and communicate coach community capabilities and market considerations
- Coordinate with Product and Content teams on updates, translations, and Platform improvements
Skills
- 6+ years of experience in operations, program management, client delivery, talent management, or a related field
- Excellent project management and organizational skills
- Experience supporting global organizations and coordinating distributed or global teams
- Experience managing multiple priorities in a fast-paced, client-focused environment
- Excellent communication and stakeholder management skills
- Experience driving continuous improvement
- Strong analytical and problem-solving abilities
- Experience in career transition, coaching, talent management, or professional services
- Experience with CRM and operational systems
- Bachelor's or Master's degree in Business, Human Resources, Operations, or related field, or equivalent experience
Benefits
- Remote work
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