Note: The job is a remote job and is open to candidates in USA. Cint is a global research technology company that operates a programmatic marketplace connecting customers with respondents worldwide. The People Operations Manager will lead the transformation of Cint's global People Operations function by building a scalable, technology-enabled operating model, driving automation and AI adoption, and improving employee service delivery. The role also leads a global team, partners cross-functionally, uses data for operational decision-making, and serves as the senior escalation point for complex People Operations matters.
Responsibilities
- Build the People Operations function of the future: Redesign how People Operations works globally, creating an operating model that is simple, scalable and built to support a fast-growing international business
- Lead with technology, not manual work: Continuously identify opportunities to automate, simplify and redesign processes using AI, workflows and modern HR technology. If a process requires unnecessary manual effort, you'll challenge it
- Deliver service people actually love: Create an employee and manager experience that is intuitive, responsive and effortless. Great service isn't just about resolving tickets—it's about making support almost invisible
- Turn operations into a competitive advantage: Own service delivery globally through clear governance, operational controls and meaningful performance metrics that drive continuous improvement
- Lead and inspire a high-performing global team: Build a culture of accountability, ownership and innovation where people are empowered to solve problems, improve processes and think beyond today's way of working
- Partner across the business: Work closely with HR, People Technology, IT, Finance, Legal and business leaders to solve operational challenges, deliver complex initiatives and create joined-up employee experiences
- Use data, but apply judgement: Leverage operational metrics and workforce insights to identify trends, predict risks and make better decisions—while recognising that dashboards never replace critical thinking
- Own complexity so others don't have to: Act as the senior escalation point for complex People Operations matters, balancing compliance, employee experience and business priorities with sound judgement
- Build for scale before it's needed: Design resilient operations that support organisational growth, new markets and changing business needs without constantly adding more people or processes
- Never stop improving: Constantly ask why things are done a certain way, challenge existing assumptions and build a culture where continuous improvement is simply how work gets done
Skills
- You've led a global People Operations, HR Operations or Shared Services function
- You know what world-class operational excellence looks like - and how to build it
- You've transformed operations, not just maintained them
- You simplify, redesign and scale processes with confidence
- You think in systems, not tasks
- You're passionate about AI, automation and the future of work
- You constantly look for smarter ways to get work done
- You balance big-picture strategy with hands-on execution
- You make sound decisions, even when the path isn't obvious
- You balance employee experience, compliance and business needs with confidence
- You've built high-performing teams that embrace change
- You influence senior stakeholders and build strong cross-functional partnerships
- You use data to drive decisions, but trust your judgement when it matters
- You know how to turn HR technology into better experiences—not just digital processes
- You challenge the status quo and are always looking for a better way
- Experience implementing AI-enabled workflows within HR or business operations
- Experience with platforms such as HiBob, SmartRecruiters, Ashby, Google Workspace, Slack and other modern People technology
- Experience leading global shared services or service delivery transformations
- Experience designing operational dashboards and executive reporting
- Exposure to service design, organisational design or employee experience initiatives
- Experience working in a high-growth international technology company
- A genuine passion for emerging AI technologies and how they'll reshape the workplace
- A reputation for turning ambiguity into clear, scalable solutions that have lasting business impact
Benefits
- Remote work arrangement
Company Overview