Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and Finance systems across the employee lifecycle. The PEO Human Resources Advisor will deliver HR consulting services to PEO, ASO, and US EOR customers, advise on employee management and compliance matters, manage employee claims, and collaborate with internal product and engineering teams to improve HR technology offerings.
Responsibilities
- Provide accurate, timely advice to help Rippling PEO, ASO, & US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses
- Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers
- Assist customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances
- Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings
- Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- Have the courage to challenge the status quo when logic and reason require it. See something broken? Fix it
Skills
- This role will be required to work Eastern or Central hours to help provide support coverage to clients in the Central US
- Minimum 5 years of experience in customer/client-facing HR consulting services
- Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions
- Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers' compensation, and employee grievances
- Excellent client-facing verbal and written communication skills
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
- Experience managing cases and/or processes in Salesforce
- Passion for technology, and a desire to work in an extremely fast-paced, high-growth company
- PHR or SHRM-CP certification, a plus
- Experience providing HR services to PEO customers, a plus
Benefits
- Benefits
- Equity
Company Overview