Note: The job is a remote job and is open to candidates in USA. LinkIt! is a provider of K-12 data-driven technology solutions and consulting services that helps schools improve academic outcomes and educator productivity. The Account Manager will support solution implementation and adoption, manage client relationships and renewals, facilitate training, identify expansion opportunities, and deliver data analysis and consultation.
Responsibilities
- Manage day-to-day client communication
- Develop and execute implementation planning
- Interact with the technical support team and maintain accurate, up-to-date client profiles in Salesforce to ensure transparency and organization
- Oversee customer relationship management
- Resolve client issues and concerns in a timely and professional manner
- Monitor and track customer project progress
- Identify opportunities to expand product utilization among new stakeholders within client organizations
- Proactively identify new product opportunities based on expressed customer needs and market trends
- Ensure and grow client retention rates
- Manage the client renewal process
- Facilitate comprehensive onsite and/or web-based training sessions and workshops
- Develop professional development materials to support and enhance client implementation
- Interpret and deliver both standard online reports and customized analytical reports
Skills
- Must live in Pennsylvania to apply. Applications outside of Pennsylvania will not be considered
- • Bachelor's or Master's degree and at least 5+ years of experience in teaching, coaching teachers, planning/leading/providing professional development, and/or educational leadership
- • Fluency with using educational technology tools
- • Demonstrated proficiency in analyzing, discussing, and applying data with educators and school/district administrators
- • Proven capability to guide conversations toward optimal outcomes
- • Strategic and proactive engagement with diverse stakeholder groups
- • Aptitude for expanding and enhancing the efficacy of existing partner districts' product and service utilization
- • Exceptional time management and organizational skills, with the ability to prioritize and manage multiple concurrent tasks
- • Excellent written and verbal communication, as well as superior interpersonal skills
- • Ability to excel both independently and as a collaborative member of diverse cross-functional teams
- • Thrives in a time-sensitive, collaborative, entrepreneurial, and rapidly evolving professional setting
- • Highly energetic, committed, and ambitious self-starter
- • Location: Headquartered in New York City, but work remotely from home/available to travel 3-5 days per week to partner districts within a geographically assigned territory, with the potential to work with districts across multiple states
- Preference will be given to candidates with significant assessment knowledge, expertise utilizing data to inform and monitor teaching and leadership decisions, and/or account management at another K-12 company
Benefits
- Renewal Commissions
- Annual bonus based on company/individual performance
- Benefits such as vacation, holiday pay and health insurance.
- Work remotely from home
Company Overview