Note: The job is a remote job and is open to candidates in USA. KLA is hiring a PCB Manufacturing Applications Engineer to support Frontline software products across the Americas and Europe. The role combines customer support, customer training and implementation, sales support, feedback gathering, and technical project management.
Responsibilities
- Provide technical assistance, troubleshooting, and customer support for Frontline software products
- Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions
- Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations
- Collect, document, and communicate customer feedback to support product improvements and enhancement planning
- Participate in domestic and international travel to support customer engagements, implementations, training, and project activities
Skills
- Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis
- Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment
- Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams
- Fluency in English is required
- Previous experience in customer support, software implementation, technical training, and technical project management
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
- Industry experience PCB manufacturing processes and related engineering workflows
- Additional languages are a plus
- Experience with high-level programming languages such as Perl or Python and Oracle database management
Benefits
- May include participation in performance incentive programs.
- May include medical, dental, vision, life, and other voluntary benefits.
- May include a 401(K) with company matching.
- May include an employee stock purchase program (ESPP).
- May include student debt assistance.
- May include tuition reimbursement.
- May include development and career growth opportunities and programs.
- May include financial planning benefits.
- May include wellness benefits, including an employee assistance program (EAP).
- May include paid time off and paid company holidays.
- May include family care and bonding leave. Interns are eligible for some of the listed benefits.
Company Overview
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