Note: The job is a remote job and is open to candidates in USA. HHAeXchange is a technology platform for home and community-based care that connects patients, personal care providers, managed care organizations, and states. The Payer Program Manager will lead the design and delivery of EVV training and adoption programs, manage payer and state initiatives, and collaborate cross-functionally to improve provider onboarding, product adoption, compliance, and customer retention.
Responsibilities
- Own the design and delivery of training and communication plans that result in the achievement of adoption goals with assigned state and payer programs
- Own the development of effective training and adoption plans for assigned state/payer programs. This includes defining program goals, scope, and deliverables, and ensuring alignment with organizational strategy for State/Payer EVV stakeholders across the program lifecycle—from onboarding and adoption to compliance, new feature enhancements, and releases
- Manage multiple projects simultaneously, tracking progress, identifying dependencies, and resolving issues across projects in assigned state/payer programs. Identify future training and outreach needs based on performance and design ongoing plans to meet those needs in assigned payer/state markets
- Proactively communicate program updates and manage expectations with key stakeholders, including senior leadership, team members, and client
- Identify potential risks, develop mitigation plans, and proactively address issues that could impact program success
- Work effectively with different teams across the organization to build consensus and ensure alignment and smooth execution of the program
- Own the design, ongoing tracking, analysis and strategy of adoption scorecards with assigned payers and ensure alignment with organizational goals, such as improving adoption and compliance, and adjust as needed to optimize program performance
- Actively learn about market nuances, product functionality, workflows, and best practices, with a bias towards breaking down these concepts into digestible offerings
- Work directly with providers as needed to ensure successful adoption of the solution
- Other duties as assigned by supervisor or HHAeXchange leader
Skills
- 3+ years experience in training program development and management
- Strong ability to lead and influence without authority and build consensus through exceptional communication, collaboration, and relationship building skills
- Strong knowledge of training industry concepts such as Instructional Design, virtual classroom facilitation, and training effectiveness and outcomes measurement
- Strong and engaging communication and presentation skills with experience training customers on software or technology
- Ability to manage multiple priorities, deadlines, and complex workflows
- Data analysis and problem-solving abilities to identify trends and make informed decisions
- Experience working in a high-growth, B2B SaaS company
- Ability to take complex topics and make them simple and digestible
- Excellent oral presentation skills, interpersonal communication, and writing skills
- Self-sufficient, self-starter with proven success taking ownership of training projects
- Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
- Strong people management skills and experience with the ability to operate cross-functionally to deliver on key business objectives
- Strong empathy for customers and passion for revenue and growth
- Travel 10-25%, including overnight travel
- Bachelor's degree preferred
- Healthcare Tech experience preferred
Benefits
- Remote work arrangement
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Company Overview