Note: The job is a remote job and is open to candidates in USA. Essentia Health is seeking a Patient Financial Services Representative to manage and resolve high volumes of patient accounts. The role serves as a primary liaison for patients, addressing billing, insurance, coding, registration, financial assistance, collections, payment plans, and related inquiries through telephone, face-to-face, and written communication.
Responsibilities
- Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health
- Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner
- Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts
- Provides financial assistance via face-to-face communication and over the telephone using automated phone technology
- Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities
- Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters
- Position may handle incoming patient mail with the potential to respond to inquiries via written communication
- Experience with handling cash payments, self-pay collections and exceptional customer service skills are required
- In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required
Skills
- Experience with handling cash payments, self-pay collections and exceptional customer service skills are required
- In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required
- 2 years of experience in Call Center, Collections, Billing and/or Health Care
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Supplemental insurance options
- 401(k) plan with employer contributions
- Professional development through training
- Tuition reimbursement
- Educational programs
- Flexible scheduling
- Generous time off
- Wellness resources focused on physical, mental, and emotional health
- Remote work arrangement
Company Overview
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