Note: The job is a remote job and is open to candidates in USA. Wheelhouse is a fintech platform focused on the flex rental space, and they are seeking a Partnership Support Engineer to enhance the reliability and scalability of their integrations. This role involves debugging integration issues, building internal tools, and acting as a liaison between engineering and partner technical teams.
Responsibilities
- Engineer process solutions around incoming integration/partnerships bugs, improvements and asks
- Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
- Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
- Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
- Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
- Create reusable playbooks and runbooks for common integration failure modes
- Improve monitoring, alerting, and observability for partner-facing systems
- Support launches of new integrations, embedded deployments, or platform features
- Serve as the primary technical liaison for select strategic partners
- Identify systemic reliability risks and advocate for engineering improvements
- Act as the voice of our partner ecosystem within engineering and product teams
Skills
- 3–5 years of experience in a QA engineering or software engineering role
- Strong debugging skills across APIs, integrations, and web applications
- Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools
- Experience with SQL or ORMs (ideally Active Record) to interact with data
- Familiarity with REST APIs, webhooks, and third-party integrations
- Experience working with external technical stakeholders and can exhibit strong communication skills
- Comfort navigating ambiguity across multiple systems you do not control
- Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
- Experience reading third-party documentation and diagnosing integration mismatches
- Familiarity with SLAs, incident communication, and cross-company coordination
- Familiarity with Datadog for analyzing metrics is a plus
- Experience handling incidents involving external stakeholders
- Comfort communicating during production issues or degraded service
- Ability to reason about complex distributed systems and failure modes
- Experience troubleshooting data synchronization or event-driven systems
- Experience creating documentation regarding process engineering development
- Bonus: Experience supporting B2B SaaS integrations or developer platforms
Benefits
- Competitive salary, cash bonus potential and equity
- Full medical, dental, and vision benefits for each US employee
- Fidelity 401k available for each US employee
- Unlimited PTO
- And…more!
Company Overview